boAt True Wireless Earbuds: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for boAt True Wireless Earbuds.
Troubleshooting tips
If only one earbud is working, reset the earbuds by placing them in the charging case, keeping the case open, and pressing and holding the reset button (or touching the sensors) for 10-15 seconds until the LEDs flash. Then re-pair with your device.
For connectivity issues, forget the boAt device from your phone's Bluetooth settings, turn off Bluetooth, then turn it back on and re-pair. Ensure the earbuds are within 10 meters of the device and there are no obstructions.
If the earbuds are not charging, clean the charging pins on both the earbuds and the case with a dry cotton swab and ensure the case has sufficient battery. Try using a different USB cable and adapter (5V/1A recommended).
For poor sound quality or low volume, check if the earbud tips are properly sealed in your ears. Try different sizes of ear tips. Also, clean the mesh speaker grill with a soft brush to remove earwax or debris.
If touch controls are not responding, ensure your fingers are clean and dry. Avoid touching the sensors immediately after wearing. If issues persist, reset the earbuds as per the user manual.
Frequently asked questions
How do I reset my boAt True Wireless Earbuds?
To reset, place both earbuds in the charging case and keep the case open. Press and hold the reset button (if available) or touch both earbuds simultaneously for 10-15 seconds until the LEDs flash. Then re-pair with your device.
What is the warranty period for boAt True Wireless Earbuds?
boAt True Wireless Earbuds come with a 1-year warranty from the date of purchase. For warranty claims, contact boAt support at info@imaginemarketingindia.com or call 022-6918-1920.
How can I contact boAt support for True Wireless Earbuds issues?
You can reach boAt support via email at info@imaginemarketingindia.com or by phone at 022-6918-1920. Support hours are Monday to Saturday, 10 AM to 6 PM IST. For faster resolution, have your product serial number and purchase invoice ready.
How to escalate a complaint with boAt
If the first response isn’t good enough, here’s the path to a resolution.
boAt (Imagine Marketing Limited) is a consumer electronics brand offering audio products and accessories. For customer support, you can contact their customer care via phone or email. If your issue remains unresolved, you can escalate to their grievance officer. For unresolved complaints, you may approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Contact boAt Customer Care
Reach out to boAt's customer support team via phone, email, or WhatsApp for order-related issues, product complaints, or warranty claims.
Customer Support Phone
022-6918-1920
Available for customer support; also mentioned for order-related escalations.
Approach National Consumer Helpline or Consumer Commission
If boAt fails to resolve your complaint, you can escalate to the National Consumer Helpline or file a formal complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline Phone
1915
Toll-free number; also 1800 11 4000. Available daily except national holidays, 08:00 AM – 08:00 PM.
