Troubleshooting tips and frequently asked questions for boAt Headphones.
Troubleshooting tips
If your boAt headphones won't turn on, connect them to a charger for at least 30 minutes using the original cable, then hold the power button for 10 seconds to reset.
For Bluetooth pairing issues, delete the boAt device from your phone's Bluetooth list, turn the headphones off and on, then re-pair by holding the power button until the LED flashes rapidly.
If audio is only coming from one side, gently clean the headphone jack or charging pins with a dry cotton swab and ensure the earcups are properly connected (for wired models).
For poor sound quality or static, keep the headphones within 10 meters of the connected device, away from Wi-Fi routers and microwaves, and ensure the firmware is updated via the boAt Support app.
If the headphones won't charge, try a different USB port and cable, and check for debris in the charging port; if the LED doesn't light up, contact boAt support.
Frequently asked questions
How do I reset my boAt headphones?
To reset your boAt headphones, turn them off, then press and hold the power button for 10-15 seconds until the LED flashes red and blue alternately. This clears paired devices and restores default settings.
What is the warranty period for boAt headphones and how do I claim it?
boAt headphones come with a 1-year warranty from the date of purchase. To claim warranty, contact boAt support at info@imaginemarketingindia.com or call 022-6918-1920 with your order ID and a description of the issue. They will guide you through the replacement or repair process.
How long does boAt take to repair or replace faulty headphones?
After raising a warranty claim, boAt typically processes replacements within 7-10 business days, depending on stock availability and shipping location. You will receive a confirmation email with tracking details once dispatched.
How to escalate a complaint with boAt
If the first response isn’t good enough, here’s the path to a resolution.
boAt (Imagine Marketing Limited) is a consumer electronics brand offering audio products and accessories. For customer support, you can contact their customer care via phone or email. If your issue remains unresolved, you can escalate to their grievance officer. For unresolved complaints, you may approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Contact boAt Customer Care
Reach out to boAt's customer support team via phone, email, or WhatsApp for order-related issues, product complaints, or warranty claims.
Customer Support Phone
022-6918-1920
Available for customer support; also mentioned for order-related escalations.
Approach National Consumer Helpline or Consumer Commission
If boAt fails to resolve your complaint, you can escalate to the National Consumer Helpline or file a formal complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline Phone
1915
Toll-free number; also 1800 11 4000. Available daily except national holidays, 08:00 AM – 08:00 PM.
