Troubleshooting tips and frequently asked questions for Amul Ghee.
Troubleshooting tips
If your Amul Eggs have cracks, use them immediately in cooking and avoid storing them. Cracked eggs can harbor bacteria.
To test freshness, place an egg in a bowl of water: if it sinks, it's fresh; if it stands upright, use soon; if it floats, discard it.
Store eggs in their original carton in the main body of the refrigerator (not the door) to maintain consistent temperature and prevent odor absorption.
If eggs have an off smell when cracked, discard them immediately and contact Amul support if they are within expiry date.
Frequently asked questions
How should I store Amul Eggs?
Store Amul Eggs in their original carton in the refrigerator at 4°C or below. Keep them in the main body, not the door, to maintain temperature. Use within 3-5 weeks of purchase.
How can I check if Amul Eggs are fresh?
Perform the water test: place an egg in a bowl of water. If it sinks and lies flat, it's fresh. If it stands upright, use soon. If it floats, discard. Also check the 'best before' date on the carton.
What should I do if I receive damaged eggs?
If eggs are cracked or broken, do not consume them. Contact Amul support at 18002583333 or estore@amul.coop within 48 hours of delivery. They will arrange a replacement or refund.
How to escalate a complaint with Amul
If the first response isn’t good enough, here’s the path to a resolution.
Amul is an Indian dairy cooperative with a structured customer care system. For product or order issues, start with the toll-free helpline or email, then escalate to the grievance officer, and finally to the National Consumer Helpline if unresolved.
Contact Amul Customer Care
Reach out to Amul's primary customer support via their toll-free number or email for product or order-related issues.
Toll-Free Support
1800-258-3333
Available for customer support and complaints.
