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Shell recharge, India

Shell recharge Customer Support - Information for India

Customer Support Website https://www.shell.in
Customer Support Toll-Free 011-408-49548
Customer Support Email [email protected]

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Convenience Retail Electric Vehicle Fluids EV Chargers Food and Beverages

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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How to Escalate a Complaint with Shell recharge

If the first response isn't good enough, here's the path to a resolution.

Shell Recharge is Shell's electric vehicle charging service in India. For issues with charging sessions, billing, or the app, start with Shell's dedicated 24x7 customer support, then escalate to Shell India's general contact or grievance channels, and finally to India's consumer protection authorities.

1

Contact Shell Recharge Customer Support

Reach out to Shell Recharge's dedicated customer care team for help with charging, billing, or app issues.

Customer Care Phone: 011-408-49548 (24x7 support for Shell Recharge)
Customer Care Email: [email protected] (For Shell Recharge queries)
📌 Have your account details, charging session ID, and any error messages ready.
📌 If you are not satisfied with the response, ask for a complaint reference number.
2

Escalate to Shell India General Contact or Grievance Channel

If the issue is not resolved, escalate to Shell India's general contact or use their live chat for further assistance.

General Enquiries Email: [email protected] (For general Shell India queries)
General Enquiries Phone: 044-3099 1103, 044-4344 2650 (Monday to Friday, 9:30 AM – 5:30 PM)
📌 Mention that you have already contacted Shell Recharge support and provide the reference number.
📌 If you have a complaint about service quality at a Shell retail station, use the same contact details.
3

External Escalation via Consumer Protection Authorities

If Shell does not resolve your complaint, escalate to India's consumer grievance redressal mechanisms.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 File a complaint on the National Consumer Helpline portal or call 1915.
📌 You can also approach the Consumer Commission under the Consumer Protection Act, 2019 for further escalation.
📌 If the issue involves payment or banking, you may approach the RBI Ombudsman.

Tips for a stronger escalation

  • Keep a record of all communications, including dates, times, and names of representatives.
  • Clearly state your desired resolution (e.g., refund, credit, technical fix) when escalating.
  • Use email or written communication for formal complaints to have a paper trail.
  • If you use social media, tag Shell India's official handle for faster response.
  • Check Shell Recharge's terms and conditions for any specific complaint procedures.
  • Escalate to consumer forums only after giving the company a reasonable time to respond.
Track this escalation in the Simply C2 app instead of chasing emails