Record every annual maintenance contract against the equipment's serial number, so your team knows what is covered, which visits are due and when each contract ends. It runs on the same Simply C2 CRM your tickets already use.
Invented details, shown only to illustrate what a coverage decision looks like. Not a real customer or product.
An annual maintenance contract (AMC) is a paid agreement in which a service provider looks after a customer's equipment for a fixed period, usually with scheduled visits and an agreed scope of repairs.
AMC management software keeps each contract against the equipment it covers, so that when a ticket arrives your team can see whether the job is covered, what the contract promises and when it ends. It sits alongside warranty tracking, because the same product often moves from warranty to AMC to paid service during its life.
Contracts are added when someone remembers, and nobody is sure which version is current. Coverage is decided from the file on whoever's laptop it happens to be.
If the technician cannot check coverage on site, a billable job can be done free, or a covered customer can be asked to pay.
A contract that lapses unnoticed is revenue that was never renewed, and a customer who was never asked.
The contract promises visits at an interval. Without a schedule tied to the contract, those visits are done late or not at all.
Attach the AMC to the serial number of the equipment on its installed base record, next to its warranty, repairs and parts history.
Terms are configured by product type: repair, replace, scheduled maintenance, or refuel and refill, and how long each lasts. Set them once, apply them consistently.
On Premium, scheduled maintenance tickets are proposed by the software and approved by a person, so preventive visits are not left to memory.
Alerts and reports are generated on contracts approaching expiry, so the next visit is a renewal conversation or a correctly billed job.
Warranty and AMC status, and whether the visit should be billable, is visible against the equipment's serial number in the technician app.
That removes the phone call back to the office, and the guess. Each visit is also time- and location-stamped, so the record of what was done under the contract builds up on its own. See field service management software for the rest of the technician workflow, and location tracking for how visits are stamped.
The seller's or manufacturer's cover that comes with the product for a set period. Recorded by serial number, with terms by product type.
A separate contract for ongoing maintenance, often starting when the warranty ends. Recorded against the same serial number, so the history is one timeline.
Looking at the warranty side first? See warranty management software.
If your business sells equipment and then looks after it, through your own technicians, a service network or a service centre, AMC records are part of the job.
Simply C2 is built for service teams of a few dozen technicians who have outgrown spreadsheets and WhatsApp groups, in industries such as water purifiers, AC and HVAC, lifts, CCTV, IT equipment, kitchen appliances, and medical and lab equipment. See all the industries we serve. Starter is free for up to 10 users, so a small team can try it on real contracts first.
Warranty and AMC tracking, the installed base, repair tickets, the technician app and location tracking. No credit card.
Adds preventive maintenance, spare parts logistics, repair estimates, invoicing, two-way WhatsApp messaging and advanced reports. Paying yearly is ₹5,000 instead of ₹6,000 over twelve months. See license pricing.
A basic account takes about ten minutes to set up yourself, and data migration and onboarding are free for paid customers.
If your contracts are in Excel today, start with the ones that renew soonest. Our guide to moving from Excel to complaint management software covers the order that works, and the set-up walkthrough shows the first ten minutes.
It is software that records annual maintenance contracts against the equipment they cover, so a service team can tell whether a job is covered, which visits are due and when the contract ends. In Simply C2 the contract sits on the same record as the equipment's warranty and service history.
A warranty is the cover that comes with a product for a set period after purchase. An AMC is a separate contract for ongoing maintenance, often starting when the warranty ends. Simply C2 tracks both against the same serial number, so you see one coverage timeline. See warranty management software.
Yes. Warranty and AMC tracking is part of the free Starter plan, for up to 10 users, with no credit card. Premium adds preventive maintenance, spare parts logistics, estimates, invoicing and advanced reports, at ₹500 per user per month or ₹5,000 per user per year. See license pricing.
Yes. Terms are configured by product type, not as one blanket policy. You choose whether a term covers repair, replacement, scheduled maintenance, or refuel and refill, and how long it lasts.
On Premium, scheduled maintenance tickets are proposed by the software and approved by a person, so preventive visits follow the contract rather than someone's memory. See scheduled maintenance tickets.
Alerts and reports are generated on contracts and warranties approaching expiry, so your team has a window to propose a renewal, or plan for billable service, before the cover lapses.
Yes. Warranty and AMC status, and whether the visit should be billable, is visible against the equipment's serial number in the technician app, before the technician commits to a free or billable job.
Data migration and onboarding are free for paid customers. A basic account takes about ten minutes to set up yourself; going fully live with your data migrated depends on the size of your team and data.
Start free for up to 10 users, or talk to us about a full rollout.