Anwesha CRM is a software products firm that makes software products on web and mobile platform. Anwesha CRM has a flagship product – Saleswah CRM and other supporting products, including but not limited to Simply C2. Anwesha CRM’s products help its customers run sales and customer service operations in India and abroad.
This Privacy Statement applies exclusively to websites owned and operated by Anwesha, including but not limited to www.simplyc2.com and its subdomains. This also applies to any other Desktop/ Mobile “Apps”, browser add-ons, plugins to 3rd party services that access our services.
Anwesha CRM respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 as amended or replaced and the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”). Our aim is to maintain consistently high levels of best practice in our processing of your personal information.
This Privacy Policy relates to our use of any personal information you provide to us through Simply C2 web application or mobile app.
To provide you with the full range of services, we may request and/or record information about you. This Privacy Policy explains the following: Your privacy rights and how to exercise them; the type of information we collect, use, share and protect your personal data; rights of access to your data.
In the event of a material change, we shall notify you via email or by means of a prominent notice on the web site.
Simply C2 is a software platform that brings together customers and manufacturers for post sales support. Any manufacturer of goods can create an account in Simply C2 and create its own space for its customers to contact it for support.
On their part, customers need to register only once on the Simply C2 platform and use their single authenticated profile for contacting their service provider. Needless to say, transactions and communication with one service provider is never shared with another service provider.
To enable the customers to receive service, Simply C2 collects Name, Mobile Number and Location information (including postal address and geo-location) and optionally Tax Identifier Number from them. This data is shared with a manufacturer only at the express request from the end customer in order that the manufacturer contacts her to provide after sales service.
Simply C2 receives 2 kinds of data from the service providers.
Simply C2 receives data from our clients with whom we have a contractual relationship. This includes those individuals, representing a company or not, who have chosen to sign up for any of our services.
Simply C2 receives the following data either directly from the user or an authorised representative of a company: Name, Email, Mobile, Designation and Role in order to allow secure access to the platform. This data is used only for providing access to its platform and is not used for marketing purpose. By entering your details in the fields requested, you enable Anwesha CRM to provide you with the services you select.
Simply C2 also securely links to – at our clients’ explicit request- to well-known third party global software companies for the purpose of authentication and secure sign in and user profile management.
Anwesha CRM will give you timely and appropriate notice describing any personal information we are collecting, how we’ll use it, and the types of third parties with whom we may share it.
Service providers on their own can use the Simply C2 platform to store their end customer profile information: including, but not limited to Name, Email, Mobile number, Employer Name, Tax ID and Location information.
Any service provided by Simply C2 does not receive, collect or process “sensitive personal data” from users such as data that indicate a medical or health condition, religious or political belief, race or ethnic origin, sexual orientation or alleged or actual criminal activity. Using our platform to collect and store such data is a clear violation of our policy.
Simply C2 collects/ transmits and stores your contacts’ name, email, postal address, phone numbers to enable you to contact them for providing customer support and sales offers. The collection happens on the Simply C2 mobile app or on the web app (accessible at https://crm.simplyc2.com ). You and only members of your authorised user group can access this data for the purpose of addition, updation or deletion.
Anwesha CRM acts as a “Data Processor” through it Simply C2 platform and each Anwesha CRM client acts as a “Data Controller.” An entity defined as a “Data Processor” carries out an operation or set of operations on Personal Data, such as collecting, recording, storing, disclosing or organizing. A “Data Controller” determines the purposes for which the personal data are processed. As a Data Processor, Anwesha CRM will process personal data only pursuant to the instructions of the client and provide results solely to the client that provided the data aforesaid. Anwesha CRM will not share or use such data for our own marketing purposes.
All Anwesha CRM employees and contracted agents and/ or partners of Anwesha CRM with access to such personal data are required to read and comply with the Anwesha CRM privacy policy.
If your personal data is stored on our platform by any one of our clients, then you can request us to
Such requests need to be made over email to privacy@anwesha.in. The request must be accompanied by the name of our client organization who you think have your data.
We will communicate your request to the client administrator of the appropriate client organization keeping your in the loop.
All our client organizations are aware that maintaining contact information in their database hosted by us is only possible subject to the requirements of the GDPR regulations (EU) and DPDP act (India) and similar privacy regulations.
Anwesha does not knowingly collect Personal Information from users who are under 13 years of age.
We use temporary and permanent cookies to enhance your experience of our services. Temporary cookies will be removed from your computer each time you close your browser.
In Anwesha CRM’s software platforms, when end customers share information with us for onward processing by its clients, they are given clear intimation that such information will be used to and only to provide such services as they are signing up for. They can at any time request their information to be removed from the processors.
Anwesha CRM does not disclose to unaffiliated third parties’ data without permission of the individual to make the disclosure unless disclosure is required by law, the disclosure is reasonably related to the sale of Anwesha CRM business, the information is in the public domain, and/or the disclosure is necessary for the establishment of a legal claim. Please be aware that Anwesha CRM may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Upon specific request, Anwesha CRM Services will permit respondents access to any personal data submitted in order to correct, amend or delete inaccurate information. An individual requesting access may need to provide identifiable information including, but not limited to, name, company, phone number and/or email address. Such access may be limited or denied by Anwesha CRM if providing such access would be disproportionate to the risks to the individual’s privacy, overly burdensome, time consuming, would result in significant and/or unreasonable cost to Anwesha CRM, and/or where the rights of persons other than the individual would be violated.
Reasonable precautions are taken by Anwesha CRM to protect personal data against loss, misuse and unauthorized access, disclosure, alteration and destruction. These precautions include, but are not limited to, password protected data files and websites, data back-up, and secure data servers.
Anwesha CRM takes reasonable steps to ensure that data are reliable for their intended use, as well as accurate, complete and current. Data processed by Anwesha CRM are solely those relevant for the purposes for which they are supplied / collected and to be used.
Anwesha CRM conforms to all Privacy Principles required by the EU and Switzerland. Anwesha CRM CTO is responsible for the internal supervision of Anwesha CRM’s privacy policies and their ongoing administration. Anwesha CRM conducts regular self-assessment reviews to ensure full compliance with the Principles. Any reported violations and follow up actions to address and/or resolve problems or complaints are contained in an assessment document. Self-assessment documents are signed by a Anwesha CRM corporate officer and available upon request by an individual or in the context of an investigation or complaint about non-compliance.
We may disclose your personal data where Anwesha CRM believes it is compelled to do so by law; for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty. We do not require any further consent from you to share your data in such circumstances and Anwesha CRM will comply as required with any legally binding request that is made of it.
Anwesha does not use any information including personal information of our users except to the extent necessary to enhance user experience of our users. We do not use any of the information to sell or market any product or service or otherwise contact the users. We do not share, rent or sell this information to any third party. We have no plans of ever doing so.
We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the services, kindly contact Anwesha Customer Support at privacy@anwesha.in or WhatsApp +91 11 850 684 5050 . We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.