Troubleshooting tips and frequently asked questions for Vadilal Dairy Products.
Troubleshooting tips
If your Vadilal ice cream has ice crystals, it may be due to temperature fluctuations. Store it at a consistent -18°C and avoid frequent opening of the freezer door.
For curd that appears watery, gently stir it before use. If it smells sour, it's past its prime; contact Vadilal support for a replacement if within expiry date.
If you notice a change in taste or texture of Vadilal milk, check the 'best before' date. If within date and still off, call our helpline with batch number for investigation.
To prevent freezer burn on Vadilal frozen desserts, ensure the lid is tightly sealed and consume within 7 days of opening.
If your Vadilal buttermilk separates, shake well before drinking. If it's fizzy or smells fermented, do not consume and report to support.
Frequently asked questions
How do I store Vadilal ice cream to maintain quality?
Store at -18°C or below. Keep the container tightly sealed and avoid temperature fluctuations. For best taste, consume within 7 days of opening.
What should I do if I receive a defective Vadilal dairy product?
Contact our customer support at info@vadilalgroup.com or +91 79 26564018 to 2 within 48 hours. Provide the batch number and expiry date. We will investigate and offer a replacement or refund.
How long does Vadilal take to resolve a complaint?
Our support team aims to acknowledge within 24 hours and resolve most issues within 3-5 business days. For urgent matters, call our helpline.
How to escalate a complaint with Vadilal
If the first response isn’t good enough, here’s the path to a resolution.
Vadilal is an Indian ice cream and frozen dessert brand with multiple corporate entities (Vadilal Enterprises Ltd., Vadilal Dairy International Ltd., Vadilal Industries Ltd.). Customer support is available via phone and email, with escalation options through company grievance mechanisms and external consumer forums.
Contact Vadilal Customer Care
Reach out to Vadilal's primary customer support channels for complaints, feedback, or queries. Phone lines are typically available Monday to Saturday, 9 AM to 6 PM.
Customer Care Phone (Ahmedabad)
+91 79 26564018
Listed on official contact page and other sources; alternate numbers include +91 79 26564019.
Keep your purchase details, batch number, and complaint description ready.
If the issue is not resolved, ask for a complaint reference number.
Escalate to Vadilal Grievance / Nodal Officer
If customer care does not resolve your issue, escalate to a higher authority within the company. Vadilal Industries Ltd. is a listed entity and may have a designated grievance officer for investor or consumer complaints.
Registered Office Address
Vadilal Enterprises Ltd., Nr. Navrangpura Rly Crossing, Navrangpura, Ahmedabad - 9, Gujarat, INDIA For written complaints via postal mail.
Send a formal written complaint via email or post to the registered office, marked for the attention of the Grievance/Nodal Officer.
Mention that you are escalating from customer care and include all previous correspondence.
For Vadilal Industries Ltd. (listed entity), check the company's website for the designated investor grievance officer contact.
External Escalation via Consumer Protection Routes
If the company fails to address your complaint, approach India's consumer grievance redressal mechanisms: the National Consumer Helpline (NCH) or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
Register your complaint on the NCH portal or call 1915; they will mediate with the company.
If the matter is not resolved, you can file a complaint with the District Consumer Disputes Redressal Commission (for claims up to ₹50 lakh) or the State/National Commission depending on the claim value.
For issues related to Vadilal Industries Ltd. as a listed company, you may also approach SEBI via SCORES (scores.sebi.gov.in) for investor grievances.
Tips for a stronger escalation
Always keep records of your purchase (bill, packaging) and all communication with the company.
Clearly state your expected resolution (refund, replacement, compensation) when filing a complaint.
Use written communication (email or written letter) for formal escalation to maintain a paper trail.
If calling, note the date, time, and name of the representative you spoke with.
Escalate in a timely manner; consumer forums have limitation periods for filing complaints.
For quick resolution, try multiple channels (phone, email, social media) simultaneously.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
