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Toshiba, India

Toshiba Customer Support - Information for India

Customer Support Website https://www.toshiba-india.com
Customer Support Toll-Free 1800-419-1111
Customer Support Email toshibacare@midea.co.in
WhatsApp Support

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How to Escalate a Complaint with Toshiba

If the first response isn't good enough, here's the path to a resolution.

Toshiba operates in India through multiple entities, including Toshiba India Pvt. Ltd. for corporate and consumer products, Toshiba TV India for television support, and Toshiba Lifestyle for home appliances. Escalation paths vary by product line, so it's important to identify the correct contact for your specific product. For unresolved issues, escalate to the company's grievance email and then to India's consumer protection channels.

1

Primary Customer Care Contact

Reach out to the relevant Toshiba India support channel based on your product. For TVs, use the dedicated helpline and email. For other products, use the corporate contact details.

Toshiba TV India Helpline (Level 1): 1800 123 960 960 (For installation and service support only.)
Toshiba TV India Email (Level 2): tvin dia@toshiba-visual.com (For TV-related queries and service.)
Toshiba India Corporate Phone: +91-124-499-6600 (For queries or grievances related to Toshiba India Pvt. Ltd.)
Toshiba India Grievance Email: contact@toshiba-india.com (For queries or grievances.)
Toshiba Lifestyle Customer Care: 18004191111 (For Toshiba lifestyle products (e.g., home appliances).)
Toshiba Lifestyle Email: toshibacare@midea.co.in (For Toshiba lifestyle products.)
📌 Keep your product model number, serial number, and proof of purchase ready.
📌 If the product is a TV, use the TV-specific contacts first; for other products, use the corporate or lifestyle contacts.
2

Escalation to Grievance / Nodal Officer

If the primary contact does not resolve your issue, escalate to the company's grievance email or the registered office address. For TV support, use the Level 3 email if available.

Toshiba India Grievance Email: contact@toshiba-india.com (For queries or grievances.)
Toshiba India Registered Office: DLF Cyber City, Gurugram – 122002 Haryana, India (For written complaints via post.)
📌 If you have a TV issue and have already used Level 1 and Level 2, look for a Level 3 email on the TV support page (not provided in snippets).
📌 Clearly state your complaint reference number and previous communication history.
3

External / Regulatory Escalation (Consumer Protection)

If Toshiba fails to resolve your complaint, escalate to India's consumer protection mechanisms: National Consumer Helpline, Consumer Commission under CPA 2019, or sector regulators if applicable.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration.)
📌 For electronics, you may also approach the Bureau of Indian Standards (BIS) if the issue relates to product standards.
📌 For financial services or telecom-related products, approach RBI or TRAI respectively, but this is unlikely for Toshiba products.
📌 You can file a complaint online at the National Consumer Helpline portal or call 1915.
📌 If the value of your complaint is high, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and all communication with customer care.
  • Note down the complaint/ticket number and the names of representatives you speak with.
  • Be clear and concise about the issue, and state the resolution you expect.
  • If the company does not respond within a reasonable time (e.g., 30 days), escalate to the next level.
  • When contacting the National Consumer Helpline, have your complaint details and previous escalation history ready.
  • Check the specific Toshiba website for your product category (TV, lifestyle, etc.) to ensure you contact the correct support team.
Track this escalation in the Simply C2 app instead of chasing emails