Sudhir · India

Sudhir customer care and complaint escalation, India

Sudhir customer care

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How to escalate a complaint with Sudhir

If the first response isn’t good enough, here’s the path to a resolution.

Sudhir Power Limited is a manufacturer of gensets and power equipment in India. For customer support and service-related issues, the company provides a dedicated after-sales support team with phone and email contacts. Escalation options include a second-level contact for unresolved issues. If the issue remains unresolved, consumers can approach the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

  1. Primary Customer Care / After-Sales Support

    Contact Sudhir Power's after-sales support team for service requests, complaints, or general queries related to gensets.

    Call Registration (Phone)
    0124-4275851/52/53 For registering service calls or complaints.
    Mobile
    9205180994 Alternate contact for call registration.
    Email
    sudhircare@sudhirpower.com For written complaints and follow-ups.
    • Keep your product model, serial number, and purchase details ready when contacting support.
    • Record the complaint reference number and the date/time of your contact.

  2. Escalation to Level 2 / Nodal Officer

    If the primary support team does not resolve your issue satisfactorily, escalate to the second-level contact provided by Sudhir Power.

    Escalation Level 2 (Phone)
    9871657892 For unresolved issues after primary contact.
    Escalation Level 2 (Email)
    sanjayjoshi@
    • Clearly explain the steps you have already taken and provide any reference numbers from the first contact.
    • If the email address is incomplete, request the full address from the primary support team or use the phone number.

  3. External / Regulatory Escalation (Consumer Protection)

    If the company fails to resolve your complaint, escalate to India's consumer grievance redressal mechanisms.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration and tracking.
    • Before approaching the consumer forum, file a complaint on the National Consumer Helpline portal and note the complaint number.
    • If the product is covered under a sector-specific regulator (e.g., BIS for standards), you may also approach that authority.
    • For high-value disputes, you can file a case with the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a written record of all communications, including emails, call logs, and complaint reference numbers.
  • Clearly state your desired resolution (repair, replacement, refund, etc.) and set a reasonable deadline for response.
  • If you escalate, mention the previous complaint details and the lack of satisfactory resolution.
  • Use the official website and verified contact details to avoid fraudulent numbers.
  • Check the company's warranty and service terms to understand your rights.
  • If approaching the consumer commission, gather all invoices, service reports, and correspondence as evidence.

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