Simply C2 · India

Simply C2 customer care and complaint escalation, India

Simply C2 customer care

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Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Simply C2

If the first response isn’t good enough, here’s the path to a resolution.

Simply C2 is a consumer-support directory brand. For escalation, start with its primary customer care, then escalate to a nodal/grievance officer, and finally approach external consumer-protection bodies if unresolved.

  1. Contact Simply C2 Customer Care

    Reach out to Simply C2's customer support through its official website or app. Obtain a complaint reference number for tracking.

    • Visit the official Simply C2 website or app to find the customer care contact section.
    • Clearly describe your issue and note the complaint reference number provided.
    • Keep records of all communication, including dates and names of representatives.

  2. Escalate to Nodal Officer / Grievance Officer

    If the issue is not resolved within a reasonable time (typically 7 days), escalate to the Nodal Officer or Grievance Redressal Officer of Simply C2.

    • Check Simply C2's website for a dedicated grievance redressal page or nodal officer contact details.
    • If no specific contact is listed, send a written complaint to the registered office address via email or post.
    • Mention your previous complaint reference number and request a resolution within a specified timeframe.

  3. Approach External Consumer Protection

    If the grievance remains unresolved, file a complaint with the National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • Before approaching external bodies, ensure you have exhausted internal escalation and have a complaint reference number.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For higher-value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under CPA 2019.

Tips for a stronger escalation

  • Always keep a written record of your complaint, including reference numbers and communication timelines.
  • Clearly state your desired resolution and set a reasonable deadline for response.
  • Escalate systematically: customer care first, then nodal officer, then external bodies.
  • Use official channels and avoid sharing sensitive personal information on public forums.
  • If the issue involves a regulated sector (e.g., banking, insurance), you may also approach the respective regulator like RBI or IRDAI.
  • Be patient but persistent; follow up regularly if you do not receive a response.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

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