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Siemens, India

Siemens Customer Support - Information for India

Customer Support Website https://www.siemens-home.bsh-group.com
Customer Support Toll-Free 1800 209 1850
Customer Support Email service.in@siemens-home.bsh-group.com

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How to Escalate a Complaint with Siemens

If the first response isn't good enough, here's the path to a resolution.

Siemens in India operates across multiple divisions (home appliances, healthcare, energy, etc.), each with its own customer care and grievance channels. For consumer appliances, the primary helpline is 1800 209 1850, with a dedicated grievances cell. For other divisions, escalation paths vary. If your issue remains unresolved, you can escalate to the company's grievance officer or use India's general consumer protection mechanisms.

1

Contact Siemens Customer Care

Reach out to Siemens' primary customer support for your product or service. For home appliances, use the toll-free helpline or email. For other divisions, use the relevant contact from the official website.

Home Appliances Helpline: 1800 209 1850 (Monday to Saturday, 8 am to 8 pm)
Home Appliances Support Email: service.in@siemens-home.bsh-group.com (For general customer support)
Home Appliances Grievances Email: IN.Grievances@bshg.com (For grievance escalation)
Siemens Healthineers Toll Free: 1800 258 5828 (Mon to Fri 8 AM - 5 PM)
Siemens Healthineers Phone: +91 8657970440 (Alternative contact)
Siemens Energy India Contact: 18004108438 (For Siemens Energy India)
Siemens Energy India Email: contact@siemens-energy-india.com (For Siemens Energy India)
📌 Keep your model number, serial number, and proof of purchase ready.
📌 If your product is from a different Siemens division (e.g., healthcare, energy), use the corresponding contact from the official website.
2

Escalate to Siemens Grievance Officer / Nodal Officer

If the customer care response is unsatisfactory, escalate to the designated grievance cell or compliance officer. For home appliances, use the grievances email. For other divisions, look for the grievance redressal contact on the specific website.

Home Appliances Grievances Email: IN.Grievances@bshg.com (For home appliances complaints)
Marketplace India Grievance Redressal: https://www.siemens.com/en-us/contact/marketplace-complaint-india/ (For Xcelerator Marketplace India complaints)
Siemens India Compliance Officer: neville.gandhi@siemens.com (For compliance-related grievances (from whistleblower policy))
📌 Clearly state your complaint reference number and previous interactions.
📌 If you are unsure of the correct grievance contact, use the official contact page for your division.
3

External Escalation via Consumer Protection Routes

If Siemens does not resolve your issue, file a complaint with India's National Consumer Helpline or the appropriate Consumer Commission under the Consumer Protection Act, 2019. For sector-specific issues, approach the relevant regulator (e.g., RBI, TRAI, IRDAI, BIS).

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 Before approaching the consumer forum, send a formal written complaint to Siemens and keep a copy.
📌 For home appliances, you can also approach the Bureau of Indian Standards (BIS) if the issue involves product quality standards.
📌 For financial services (Siemens Financial Services), you may escalate to the RBI Ombudsman if applicable.

Tips for a stronger escalation

  • Always keep a record of your complaint reference numbers, emails, and call logs.
  • Clearly state your desired resolution (repair, replacement, refund) and set a reasonable deadline.
  • If the company does not respond within 30 days, escalate to the National Consumer Helpline or consumer commission.
  • For high-value purchases, consider sending a legal notice before filing a consumer case.
  • Use social media (Twitter/Facebook) to publicly tag Siemens India for faster response, but avoid sharing personal details.
  • Check if your product is covered under warranty or extended service agreement before escalating.
Track this escalation in the Simply C2 app instead of chasing emails