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Shubam lifts, India

Shubam lifts Customer Support - Information for India

Customer Support Website https://www.shubamlifts.com
Customer Support Toll-Free 9310185600
Customer Support Email info@shubamlifts.com
WhatsApp Support

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How to Escalate a Complaint with Shubam lifts

If the first response isn't good enough, here's the path to a resolution.

Shubam Lifts is a Delhi-based elevator company offering sales, installation, maintenance, and modernization services. For escalations, start with their sales/service contacts, then escalate to management or grievance channels, and finally use India's consumer protection mechanisms.

1

Primary Customer Care / Sales & Service Contact

Reach out to Shubam Lifts directly via phone or email for sales, service, or general inquiries. Their website lists dedicated contacts for sales and services.

Sales Enquiry Phone: +91-9999982159 (From official website)
Sales Enquiry Phone (Alternate): 9910462116 (From official website)
Sales Email: kamalgupta@shubamlifts.com (From official website)
Sales Email (Alternate): rajpalvinod@shubamlifts.com (From official website)
Service/General Email: info@shubamlifts.com (From official website and EECMAI listing)
General Email (Alternate): shubam.lifts@yahoo.co.in (From Facebook and ZaubaCorp)
Phone (Facebook): +91 99999 82159 (From Facebook page)
Consultation Phone: +91 9310185600 (From Facebook post)
Consultation Phone (Alternate): +91 9599594079 (From Facebook post)
Office Phone: 011-45691217/18 (From EECMAI listing)
Office Phone (Alternate): 011-45685579 (From EECMAI listing)
📌 Clearly state whether your issue is sales-related or service/maintenance-related to route your query correctly.
📌 Keep records of all communications, including dates, names of representatives, and reference numbers if any.
2

Escalation to Management / Grievance Officer

If the primary contact does not resolve your issue, escalate to senior management or the company's grievance handling process. The director's contact is available via IndiaMART.

Director Contact (V Rajpal): +917942839800 (From IndiaMART profile; also email rajpalvinod@shubamlifts.com may reach him)
📌 Politely request escalation to a manager or director if the first point of contact is unhelpful.
📌 Mention your previous attempts and the unresolved issue clearly.
📌 If you have a service contract, refer to its terms regarding complaint escalation.
3

External / Regulatory Escalation (Consumer Protection)

If the company fails to address your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 Before approaching external bodies, send a formal written complaint to the company via email and keep proof of delivery.
📌 File a complaint on the National Consumer Helpline portal or call 1915; they will guide you on further steps.
📌 For unresolved disputes, you can file a case with the District/State/National Consumer Disputes Redressal Commission depending on the claim value.
📌 If the issue involves safety or standards, you may also report to the Bureau of Indian Standards (BIS) or the relevant state authority.

Tips for a stronger escalation

  • Document every interaction: save emails, note call dates and times, and record names of representatives.
  • Be clear and concise about the issue, including any relevant order numbers, service dates, or contract details.
  • Start with the company's official channels before escalating to management or external bodies.
  • If you don't receive a response within a reasonable time (e.g., 48 hours), follow up politely.
  • When filing a consumer complaint, keep copies of all bills, contracts, and correspondence as evidence.
  • Check if the company is registered with industry bodies like EECMAI; they may offer mediation support.
Track this escalation in the Simply C2 app instead of chasing emails