Renault · India

Renault customer care and complaint escalation, India

Renault customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
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How to escalate a complaint with Renault

If the first response isn’t good enough, here’s the path to a resolution.

Renault India offers customer support via a toll-free number and online forms. For unresolved issues, escalate through their internal grievance process and then to external consumer forums.

  1. Contact Renault Customer Care

    Reach out to Renault's official customer support for assistance with queries or complaints.

    Toll-Free Number
    1800 315 4444 Available Monday-Sunday, 7:00 am to 11:00 pm
    Email
    customer@renault.com Mentioned in third-party source; use for complaints
    Complaint Form
    https://www.renault.co.in/contact/complaint.html Official online complaint registration
    • Keep your vehicle details, service records, and a clear description of the issue ready.
    • If using email, include your contact number and preferred callback time.

  2. Escalate to Renault India Grievance/Head Office

    If the initial response is unsatisfactory, escalate to Renault India's head office or grievance redressal team.

    Head Office Address
    No 37 & 38, ASV Ramana Towers, 4th Floor, T Nagar, Chennai-600017 Renault India Pvt Ltd Head Office
    • Send a written complaint via email or physical letter to the head office, referencing your earlier complaint number.
    • Clearly state the resolution you expect and set a reasonable deadline for response.
    • If you have a case number from customer care, mention it in all correspondence.

  3. External Consumer Forum / Regulatory Escalation

    If Renault fails to resolve your issue, approach India's consumer grievance platforms or sector regulators.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019 for claims up to ₹1 crore.
    • For issues related to vehicle safety or recalls, you may also contact the Ministry of Road Transport & Highways or ARAI.
    • Keep all documentation, including bills, service records, and correspondence, as evidence.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and the names of representatives you speak with.
  • Be polite but firm; clearly state the problem and the resolution you expect.
  • If the issue is not resolved at the first level, escalate in writing with a clear timeline.
  • Use social media handles of Renault India to bring visibility to unresolved issues, but avoid sharing personal data publicly.
  • Before approaching a consumer forum, send a final notice to the company giving them 15 days to respond.
  • Check if your issue falls under warranty or recall; mention relevant policies in your complaint.

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