Home / Directory / Redmi / Smart TVs
Redmi, India

Redmi Smart TVs Customer Support - Information for India

Customer Support Website https://www.mi.com
Customer Support Toll-Free 1800 103 6286
Customer Support Email service.in@xiaomi.com

Product Categories

Audio Systems Laptops & Tablets Smart TVs Smart Watch Smartphones

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Redmi responds.

Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

Redmi Smart TVs

Troubleshooting tips and frequently asked questions for Redmi Smart TVs.

Troubleshooting Tips

  • If your Redmi Smart TV is not turning on, try unplugging it from the power outlet, waiting for 60 seconds, and plugging it back in. Then press the power button on the TV (not the remote) for 10 seconds to reset.
  • For Wi-Fi connectivity issues, go to Settings > Network & Internet > Wi-Fi, forget the network, and reconnect by entering the password again. Also, ensure your router is broadcasting on 2.4GHz band, as some Redmi TVs may not support 5GHz.
  • If the screen is flickering or showing a black screen, check the HDMI cable connections and try a different HDMI port. Also, update the TV firmware by going to Settings > About > System Update.

Frequently Asked Questions

How do I reset my Redmi Smart TV if it freezes?

To reset a frozen Redmi Smart TV, unplug it from power, wait 60 seconds, then plug it back in. If the issue persists, perform a factory reset via Settings > System > Reset. For further assistance, contact Redmi support at 1800 103 6286 or service.in@xiaomi.com.

Why is my Redmi Smart TV not connecting to Wi-Fi?

Ensure your router is on 2.4GHz band, forget the network in TV settings, and reconnect. If the problem continues, restart your router and TV. If unresolved, escalate to Redmi support at 1800 103 6286.

How long does Redmi TV repair take?

Typical repair turnaround is 3-5 business days after diagnosis. For urgent cases, contact Redmi support at 1800 103 6286 for expedited service.

How to Escalate a Complaint with Redmi

If the first response isn't good enough, here's the path to a resolution.

Redmi is a Xiaomi sub-brand in India. For product support, complaints, or service issues, Xiaomi India provides multiple channels including a toll-free helpline, online chat, email forms, and a dedicated grievance officer for escalations. If issues remain unresolved, consumers can approach India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

1

Contact Xiaomi India Customer Care

Reach out to Xiaomi India's primary support channels for Redmi products. Use the toll-free helpline, online chat, or email form to register your complaint and obtain a service request or ticket number.

Customer Care Helpline: 1800 103 6286 (Available 10 AM - 7 PM (some sources say 9 AM - 9 PM))
Online Chat: https://www.mi.com/in/support/online/ (Live agent support available 24/7)
Email Support Form: https://www.mi.com/in/support/offline-form/ (Use the web form to submit your issue)
📌 Keep your device IMEI number, invoice, and order ID ready when contacting support.
📌 Note down the complaint/ticket number for future reference.
2

Escalate to Xiaomi India Grievance Officer

If the customer care team does not resolve your issue satisfactorily, escalate to the Grievance Officer as per Xiaomi India's declaration. Provide full details of your previous interactions and ticket numbers.

Grievance Officer Email: grievance.officer@xiaomi.com (Contact person: Ashish Dwivedi)
Grievance Officer Phone: 011 65560555 (Mon-Sat, 10 AM - 7 PM)
📌 Mention your earlier complaint reference numbers and explain why the resolution was unsatisfactory.
📌 Be clear and concise, and attach relevant documents (invoice, service reports, screenshots).
3

Approach Consumer Helpline / Consumer Commission

If the grievance officer does not resolve the issue, you can file a complaint with the National Consumer Helpline (NCH) or approach the appropriate Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
NCH Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 Before approaching the consumer forum, ensure you have exhausted the company's internal grievance mechanism.
📌 File a complaint with the NCH first; they may mediate with the company.
📌 If the value of goods/services is up to ₹50 lakh, file with the District Consumer Disputes Redressal Commission; for higher values, approach the State or National Commission as applicable.

Tips for a stronger escalation

  • Always keep a record of your complaint reference numbers, dates, and names of support representatives.
  • Use written communication (email or chat transcripts) whenever possible to have a paper trail.
  • Be polite but firm; clearly state the resolution you expect.
  • If the issue is not resolved, escalate step by step rather than jumping directly to external forums.
  • Check the warranty status and terms before claiming service.
  • For online purchases, also consider the e-commerce platform's grievance mechanism if applicable.
Track this escalation in the Simply C2 app instead of chasing emails