Pigeon Cooker · India

Pigeon Cooker customer care and complaint escalation, India

Pigeon Cooker customer care

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How to escalate a complaint with Pigeon Cooker

If the first response isn’t good enough, here’s the path to a resolution.

Pigeon is a brand of kitchen and home appliances manufactured by Stovekraft Limited in India. For support with Pigeon cookers and other appliances, the primary contact is Stovekraft's customer care. If your issue is not resolved, you can escalate to the company's grievance officer or file a consumer complaint through India's consumer protection channels.

  1. Contact Pigeon Customer Care (Stovekraft)

    Reach out to Stovekraft's customer support via phone, WhatsApp, or email for assistance with your Pigeon cooker. They provide support for product issues, complaints, and service requests.

    Customer Care Phone / WhatsApp
    +91 63649 14202 Available for calls and WhatsApp support.
    Toll-Free Number
    1800 425 66666 Toll-free for Pigeon product support.
    Alternate Phone
    080-2801 6222 Contact support number.
    Email
    customercare@stovekraft.com For written complaints and follow-ups.
    • Keep your product model number, purchase invoice, and a clear description of the issue ready before contacting.
    • If you don't get a satisfactory response, ask for a complaint reference number and note the date and time of your contact.

  2. Escalate to Grievance / Nodal Officer

    If the customer care team does not resolve your issue, escalate the complaint to a higher authority within Stovekraft. Look for a grievance officer or nodal officer contact on the official website or request escalation details from customer care.

    • Check Stovekraft's official website (stovekraft.com) for a grievance officer contact or escalation matrix.
    • Send a formal email to customercare@stovekraft.com with 'Escalation' in the subject line, referencing your previous complaint number.
    • If no specific officer contact is available, ask customer care to escalate your issue to a supervisor or manager.

  3. File a Consumer Complaint (External)

    If the company fails to resolve your complaint, you can approach India's consumer grievance redressal mechanisms, such as the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • Before filing, ensure you have exhausted the company's internal complaint process and have all relevant documentation.
    • You can also file a complaint online at the Consumer Commission's e-Daakhil portal (edaakhil.nic.in) for claims up to ₹1 crore.
    • For product safety issues, you may also report to the Bureau of Indian Standards (BIS) if the product is covered under mandatory certification.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and any communication with customer care.
  • Clearly explain the issue and your desired resolution (repair, replacement, or refund) when filing a complaint.
  • Use written communication (email or chat) whenever possible to have a paper trail.
  • If you call, note the date, time, and name of the representative you spoke with.
  • Escalate in a structured manner: first to customer care, then to a supervisor, then to external forums.
  • Be patient but persistent; follow up regularly if you don't receive a response within a reasonable time.

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