Home Brands Panasonic
Panasonic · India
Panasonic customer care and complaint escalation, India
Get this resolved
Pick the path that fits where you are.
Already have a complaint number from Panasonic?
We’ll draft your escalation to the grievance officer at Panasonic. You review it and send it.
Escalate my complaint
or
Starting from scratch?
The free Simply C2 app takes you from complaint to resolution.
Complain Log it once, in the app. Escalate The app tells you when and where to escalate next. Resolve Track it until it is closed.
Also in the app
How to escalate a complaint with Panasonic
If the first response isn’t good enough, here’s the path to a resolution.
Panasonic India offers customer support through multiple channels including a dedicated helpline, email, and a grievance desk. For unresolved issues, escalate to the Grievance Officer or use India's consumer protection mechanisms.
Contact Panasonic Customer Care
Reach out to Panasonic's primary customer support for product queries, service requests, or complaints.
Customer Care Helpline
080-6984-1333
Available 9:00 AM – 9:00 PM, 7 days a week
WhatsApp
9136028606
For electrical solutions support (from lsin.panasonic.com)
Alternate Call Number
+91-22-41304130
For electrical solutions support (from lsin.panasonic.com)
Keep your product model number, serial number, and purchase invoice ready before contacting.
If the helpline is busy, try email or WhatsApp as alternative channels.
Escalate to Grievance Desk / Grievance Officer
If the issue is not resolved by customer care, escalate to the dedicated grievance desk or the Grievance Officer.
Grievance Desk Phone
+91 92896 59933
For complaints related to online store purchases
Provide a clear summary of your previous interactions and the complaint reference number.
If your issue is with an online store order, use the grievance desk contacts provided.
We can draft this escalation for you →
External Consumer Forum / Regulator
If Panasonic fails to resolve your complaint, escalate to India's consumer protection authorities.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints
Before approaching the consumer forum, ensure you have a written complaint and proof of prior attempts with Panasonic.
You can file a complaint online at the Consumer Helpline website or call 1915.
For unresolved issues, you may approach the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference numbers and all correspondence.
Clearly state your desired resolution (repair, replacement, refund) when escalating.
Use written communication (email) for formal complaints to maintain a paper trail.
If contacting via phone, note the date, time, and the name of the representative you spoke with.
Check Panasonic's official website for any service notices or updates related to your product.
If you are not satisfied with the response, escalate promptly to the grievance officer before moving to external forums.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.
