Max Healthcare · Medical Consultations

Max Healthcare Medical Consultations: customer care and complaint escalation

Max Healthcare customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Max Healthcare?

We’ll draft your escalation to the grievance officer at Max Healthcare. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Max Healthcare Medical Consultations: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Max Healthcare Medical Consultations.

Troubleshooting tips

  • If you are unable to book a consultation online, try clearing your browser cache or using a different browser. Alternatively, call our helpline at +91 9268880303 for immediate assistance.
  • For video consultations, ensure you have a stable internet connection and that your device's camera and microphone are enabled. If the video fails, switch to audio-only mode or reschedule via our app.
  • If you haven't received your consultation summary or prescription within 24 hours, check your spam folder. If not found, email digitalquery@maxhealthcare.com with your patient ID and date of consultation.

Frequently asked questions

How can I reschedule or cancel a medical consultation?

You can reschedule or cancel your consultation by logging into your Max Healthcare account and navigating to 'My Appointments'. Alternatively, call our helpline at +91 9268880303. Please do so at least 24 hours in advance to avoid any cancellation fees.

What should I do if I face technical issues during a video consultation?

First, check your internet connection and restart the app. If the issue persists, switch to audio-only mode. If you still cannot connect, please call our support at +91 9268880303 for immediate assistance. Our team will help you reschedule if needed.

How long does it take to receive my consultation report and prescription?

Typically, you will receive your consultation summary and prescription within 24 hours via email or the patient portal. If you do not receive it, please check your spam folder or contact digitalquery@maxhealthcare.com. For urgent needs, call our helpline.

How to escalate a complaint with Max Healthcare

If the first response isn’t good enough, here’s the path to a resolution.

Max Healthcare is a leading private hospital network in India. For complaints or escalations, start with their central helpline, then escalate to the nodal officer, and finally approach external consumer forums if needed.

  1. Contact Max Healthcare Customer Care

    Reach out to Max Healthcare's central helpline for appointment bookings, general queries, or complaints. They provide 24/7 support.

    Helpline
    +91 926 888 0303 24/7 support for appointments, doctor consultations, and medical support.
    Email (General Query)
    wecare@maxhealthcare.com For general queries and complaints.
    Email (Digital Query)
    digitalquery@maxhealthcare.com For digital-related queries.
    WhatsApp
    +91 926 888 0303 WhatsApp support available.
    • Keep a record of your complaint reference number, if provided.
    • Clearly state the issue and desired resolution.

  2. Escalate to Nodal Officer / Grievance Officer

    If the issue is not resolved by customer care, escalate to the nodal officer at Max Healthcare's corporate office.

    Nodal Officer Email
    secretarial@maxhealthcare.com For escalation to nodal officer.
    Nodal Officer Phone
    +91 987 333 6660 Contact for escalation.
    • Mention that you have already contacted customer care and provide details of your previous complaint.
    • Be persistent and polite; allow reasonable time for response.
    We can draft this escalation for you →

  3. External Escalation via Consumer Protection Route

    If the issue remains unresolved, file a complaint with the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration.
    • Before approaching external forums, ensure you have exhausted internal escalation options.
    • Gather all evidence: bills, prescriptions, correspondence, and complaint history.
    • You can also approach the relevant state consumer commission or district consumer forum.

Tips for a stronger escalation

  • Always keep a written record of all communications, including dates, names, and reference numbers.
  • Clearly explain your issue and the resolution you expect in a concise manner.
  • If contacting via phone, note the agent's name and ID for future reference.
  • Escalate in a timely manner; do not wait too long if the issue is urgent.
  • Use email for formal complaints to have a paper trail.
  • If the issue involves medical negligence, consider consulting a legal expert.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.