If the first response isn’t good enough, here’s the path to a resolution.
Maruti Suzuki provides multiple customer support channels including a toll-free helpline, email, and an online complaint form. For unresolved issues, escalate through their dedicated escalation page, then approach external consumer grievance mechanisms.
Contact Maruti Suzuki Customer Care
Reach out via the toll-free helpline or email to register your complaint. Response expected within 2 working days.
Toll-Free Helpline
1800 102 1800
For sales, service, complaints, feedback, and service booking.
Clearly state that you are escalating after an unsatisfactory initial response.
Provide all previous complaint reference numbers and timelines.
External Consumer Grievance Redressal
If Maruti Suzuki fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Before approaching external bodies, ensure you have exhausted Maruti Suzuki's internal escalation process.
Gather all documents: complaint details, service records, bills, and correspondence with Maruti Suzuki.
You can file a complaint online at the Consumer Commission portal (e.g., e-Daakhil) or visit the nearest District Consumer Disputes Redressal Commission.
Tips for a stronger escalation
Always keep a record of your complaint reference numbers and the names of representatives you speak with.
Be specific about the issue, desired resolution, and any financial loss or inconvenience caused.
Use written communication (email or complaint forms) to maintain a paper trail.
If the issue is safety-related, report it to the relevant sector regulator (e.g., Ministry of Road Transport & Highways) as well.
Check if your vehicle is under warranty or service contract before escalating.
Stay polite but firm; escalation is more effective when you are clear and professional.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
