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Mahindra, India

Mahindra Customer Support - Information for India

Customer Support Website https://auto.mahindra.com
Customer Support Toll-Free 1800 209 6006
Customer Support Email customercare@mahindra.com
WhatsApp Support

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Commercial Vehicles Electric Cars Jeeps Tractors Trucks & Buses

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How to Escalate a Complaint with Mahindra

If the first response isn't good enough, here's the path to a resolution.

Mahindra & Mahindra is an Indian multinational automotive manufacturer. For customer support, Mahindra provides multiple channels including a toll-free helpline, email, and a network of nodal officers for grievance redressal. Escalation can proceed from customer care to a nodal officer and then to external consumer forums.

1

Contact Mahindra Customer Care

Reach out to Mahindra's primary customer support via their toll-free helpline or email for assistance with your query or complaint.

Toll-Free Customer Care: 1800 209 6006 (Primary customer support number (With You Hamesha).)
Alternate Customer Support: 1800 233 8883 (Alternate support number.)
Roadside Assistance (Personal Vehicles): 1800 102 7006 (For roadside assistance.)
Email: customercare@mahindra.com (General customer care email.)
Email (Brand): brand@mahindra.com (Alternative email for brand-related issues.)
📌 Keep your vehicle registration number, VIN, and service records handy when contacting support.
📌 If the issue is not resolved, ask for a complaint reference number.
2

Escalate to Nodal Officer / Grievance Redressal

If customer care does not resolve your issue, escalate to the nodal officer or grievance redressal team within Mahindra.

Mahindra Group Helpline (Toll Free): 000 800 100 4175 (Helpline for Mahindra Group; may be used for escalation.)
Mahindra Finance Nodal Officer (South): 044-42276014 (Direct number for nodal officer (South region) for Mahindra Finance.)
Email (Nodal Officer South): NODALOFFICER.SOUTH@mahindrafinance.com (Email for nodal officer (South region) for Mahindra Finance.)
Investor Grievance Phone: +91-22-62300451 (For investor-related grievances (Mahindra Group).)
📌 For automotive issues, you may write to the Head of Customer Care (e.g., Mr. Sumeet Bawa) at the address provided in official communications.
📌 If your issue is with Mahindra Finance, use the specific nodal officer contact for your region.
📌 Clearly state that you are escalating and provide all previous correspondence.
3

External Escalation to Consumer Forum / Regulator

If Mahindra fails to resolve your complaint, escalate to India's consumer protection mechanisms or sector regulators.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints in India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can file a complaint online at consumerhelpline.gov.in or call 1915.
📌 For automotive safety issues, you may also approach the Ministry of Road Transport & Highways or the Central Consumer Protection Authority (CCPA).
📌 If the issue involves financing, you can approach the RBI Ombudsman.
📌 For investor grievances, you can approach SEBI.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all communication with the company.
  • Clearly explain your issue and the resolution you expect, and set a reasonable deadline for a response.
  • If the initial customer care agent cannot help, politely ask to speak to a supervisor or request escalation to the nodal officer.
  • Use official channels like email and written communication to create a paper trail.
  • If you do not receive a satisfactory response within 30 days, escalate to the consumer helpline or file a complaint with the appropriate regulator.
  • Be patient and persistent; escalation processes can take time.
Track this escalation in the Simply C2 app instead of chasing emails