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Mahindra · India
Mahindra customer care and complaint escalation, India
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How to escalate a complaint with Mahindra
If the first response isn’t good enough, here’s the path to a resolution.
Mahindra & Mahindra is an Indian multinational automotive manufacturer. For customer support, Mahindra provides multiple channels including a toll-free helpline, email, and a network of nodal officers for grievance redressal. Escalation can proceed from customer care to a nodal officer and then to external consumer forums.
Contact Mahindra Customer Care
Reach out to Mahindra's primary customer support via their toll-free helpline or email for assistance with your query or complaint.
Toll-Free Customer Care
1800 209 6006
Primary customer support number (With You Hamesha).
Alternate Customer Support
1800 233 8883
Alternate support number.
Roadside Assistance (Personal Vehicles)
1800 102 7006
For roadside assistance.
Keep your vehicle registration number, VIN, and service records handy when contacting support.
If the issue is not resolved, ask for a complaint reference number.
Escalate to Nodal Officer / Grievance Redressal
If customer care does not resolve your issue, escalate to the nodal officer or grievance redressal team within Mahindra.
Mahindra Group Helpline (Toll Free)
000 800 100 4175
Helpline for Mahindra Group; may be used for escalation.
Mahindra Finance Nodal Officer (South)
044-42276014
Direct number for nodal officer (South region) for Mahindra Finance.
Investor Grievance Phone
+91-22-62300451
For investor-related grievances (Mahindra Group).
For automotive issues, you may write to the Head of Customer Care (e.g., Mr. Sumeet Bawa) at the address provided in official communications.
If your issue is with Mahindra Finance, use the specific nodal officer contact for your region.
Clearly state that you are escalating and provide all previous correspondence.
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External Escalation to Consumer Forum / Regulator
If Mahindra fails to resolve your complaint, escalate to India's consumer protection mechanisms or sector regulators.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
You can file a complaint online at consumerhelpline.gov.in or call 1915.
For automotive safety issues, you may also approach the Ministry of Road Transport & Highways or the Central Consumer Protection Authority (CCPA).
If the issue involves financing, you can approach the RBI Ombudsman.
For investor grievances, you can approach SEBI.
Tips for a stronger escalation
Always keep a record of your complaint reference number and all communication with the company.
Clearly explain your issue and the resolution you expect, and set a reasonable deadline for a response.
If the initial customer care agent cannot help, politely ask to speak to a supervisor or request escalation to the nodal officer.
Use official channels like email and written communication to create a paper trail.
If you do not receive a satisfactory response within 30 days, escalate to the consumer helpline or file a complaint with the appropriate regulator.
Be patient and persistent; escalation processes can take time.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
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