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Livpure, India

Livpure Mattress Customer Support - Information for India

Customer Support Website https://www.livpure.com
Customer Support Toll-Free 1800 419 9399
Customer Support Email customercare@livpure.com
WhatsApp Support

Product Categories

Mattress Sleep Accessories Smart Home Appliances Water Purifier

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Livpure Mattress

Troubleshooting tips and frequently asked questions for Livpure Mattress.

Troubleshooting Tips

  • Rotate your Livpure mattress head-to-foot every 3 months to ensure even wear and prevent sagging.
  • Use a mattress protector to guard against spills and stains; clean spills immediately with a mild detergent and cold water, then air dry.
  • If you notice indentations, try placing the mattress on a flat, firm surface for 24-48 hours to allow it to regain shape.
  • For odor, sprinkle baking soda over the mattress, let it sit for 15 minutes, then vacuum thoroughly.
  • Ensure proper support: use a sturdy bed frame with a solid base or slats no more than 3 inches apart to prevent sagging.

Frequently Asked Questions

How do I escalate a warranty claim for my Livpure mattress?

To escalate a warranty claim, contact Livpure customer care at 1800 419 9399 or email customercare@livpure.com with your order details. Our team will respond within 24-48 hours and guide you through the resolution process.

What is the turnaround time for a Livpure mattress replacement?

Once your claim is approved, the replacement mattress is typically delivered within 7-10 business days, depending on your location in India.

How can I contact Livpure for mattress support?

You can reach Livpure customer care by phone at 1800 419 9399 (toll-free) or by email at customercare@livpure.com. Support is available Monday to Saturday, 9 AM to 6 PM IST.

How to Escalate a Complaint with Livpure

If the first response isn't good enough, here's the path to a resolution.

Livpure is an Indian brand offering water purifiers, air purifiers, and sleep products. For service or complaints, start with their customer care, then escalate to the grievance officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.

1

Contact Livpure Customer Care

Reach out to Livpure's primary customer support for service requests, product issues, or general queries. They are available Monday to Saturday 9am-10pm and Sunday 10am-6pm.

Customer Care Phone: 080648-99399 (Monday to Saturday: 9am - 10pm; Sunday: 10am - 6pm)
Customer Care Email: care@livpuresleep.com (For sleep products)
Support Email: customercare@livpure.com (For general support and complaints)
Alternate Email: support@livpure.com (Mentioned in escalation advice)
📌 Keep your order number, product model, and a clear description of the issue ready.
📌 If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.
2

Escalate to Livpure Grievance Officer

If customer care does not resolve your issue, escalate to the Grievance Officer or Data Protection Officer via email or postal address.

Grievance Officer Email: grievance.officer@sar-group.com (For escalations and data protection concerns)
Grievance Officer Phone: +91 9121230397 (Alternate contact for grievance escalation)
Registered Office Address: 221, PHASE – 1, UDYOG VIHAR, GURGAON, HARYANA – 122016 (Send a written complaint via registered post for formal escalation)
📌 Send a detailed email to the grievance officer with all previous communication and supporting documents.
📌 If email fails, send a physical letter via registered post to the registered office address.
3

Approach National Consumer Helpline or Consumer Commission

If Livpure fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (File online complaint)
📌 Before approaching the Consumer Commission, ensure you have a written complaint and proof of delivery to Livpure.
📌 You can file a complaint online at the Consumer Helpline website or call 1915.
📌 For high-value disputes, consider filing a case with the District/State/National Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of all communication, including call logs, emails, and complaint reference numbers.
  • Clearly state your desired resolution (repair, replacement, refund) and set a reasonable deadline for response.
  • If the company has a social media presence, consider posting a polite but firm public complaint to expedite action.
  • Use written communication (email/registered post) for formal escalations to create a paper trail.
  • Check if your product is under warranty and understand the warranty terms before escalating.
  • If you paid via credit card or online payment, you may also contact your bank for a chargeback as a last resort.
Track this escalation in the Simply C2 app instead of chasing emails