LG · India

LG customer care and complaint escalation, India

LG customer care

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Pick the path that fits where you are.

Already have a complaint number from LG?

We’ll draft your escalation to the grievance officer at LG. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with LG

If the first response isn’t good enough, here’s the path to a resolution.

LG provides multiple customer support channels depending on product lines. The quickest route is the primary helpline, followed by written escalation via email or web forms. If your issue remains unresolved, you can escalate to internal officers and external consumer regulators.

  1. Contact customer care

    Start with the central customer contact centre of LG.

    Toll-free helpline
    08069379999
    WhatsApp
    9711709999
  2. Escalate to the grievance officer

    If front-line support does not resolve it, ask in writing for escalation to the nodal or grievance desk.

    Contact mode
    Written email or registered letter
    We can draft this escalation for you →
  3. External escalation: consumer protection authorities

    If LG does not resolve your complaint, you can approach India’s consumer protection authorities.

    National Consumer Helpline
    1915Also online at consumerhelpline.gov.in
    Consumer Commission
    File online on e-DaakhilUnder the Consumer Protection Act 2019.

Tips for a stronger escalation

  • Keep written records of all call interactions and reference numbers.
  • Always escalate in writing via email after phone calls.
  • Reference your original ticket or case ID in every follow-up.
  • Set a clear resolution timeline before taking regulatory steps.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

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