Troubleshooting tips and frequently asked questions for Kone Moving Walkways.
Troubleshooting tips
If the moving walkway stops suddenly, check for any obstruction on the steps or at the entry/exit points. Clear any debris or objects and press the reset button (usually located at the control panel) to restart.
If the handrail is not moving smoothly, inspect for foreign objects or damage. Do not attempt to fix it yourself; contact Kone service immediately.
If the walkway emits unusual noises or vibrations, stop using it and contact Kone support. Do not attempt to repair it yourself.
If the walkway's safety sensors are triggered (e.g., due to a person or object on the steps), the walkway will stop. Ensure the area is clear and press the reset button.
If the walkway does not start when the start button is pressed, check if the emergency stop button is engaged. If it is, release it and try again.
Frequently asked questions
What should I do if my Kone moving walkway stops suddenly?
If your Kone moving walkway stops suddenly, first check for any obstructions on the steps or at the entry/exit points. Clear any debris and press the reset button. If the issue persists, contact Kone India support at 1800 108 1234 or email india@kone.com.
How do I escalate a repair issue for a Kone moving walkway in India?
To escalate a repair issue, call Kone India at 1800 108 1234 and request to speak with a supervisor. You can also email india@kone.com with your site details and issue description. For urgent safety concerns, mention 'escalation' in your communication.
What is the typical turnaround time for Kone moving walkway service in India?
Kone India aims to respond to service requests within 24 hours. For major repairs, turnaround time depends on parts availability and site conditions. You will receive an estimated time upon diagnosis. Contact 1800 108 1234 for updates.
How to escalate a complaint with Kone
If the first response isn’t good enough, here’s the path to a resolution.
Kone is a global elevator and escalator manufacturer with operations in India. For customer complaints and service requests in India, Kone provides toll-free numbers and online channels. Escalation can proceed through Kone's customer care, then to a grievance officer or compliance line, and finally to external consumer protection bodies.
Contact Kone Customer Care
Reach out to Kone's customer service for complaints, feedback, or service requests. Use the toll-free numbers or online portals.
Toll-Free Numbers
1800 108 1234, 1800 425 4254 For complaints or feedback (India)
