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Kent, India

Kent RO Water Purifier Customer Support - Information for India

Customer Support Website https://www.kent.co.in
Customer Support Toll-Free 9278912345
Customer Support Email [email protected]
WhatsApp Support

Product Categories

Air Purifier Cooking Appliances Gravity Water Purifiers RO Water Purifier UV Water Purifier Vacuum Cleaners Water Purifier Water Softeners

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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Kent RO Water Purifier

Troubleshooting tips and frequently asked questions for Kent RO Water Purifier.

Troubleshooting Tips

  • If the purifier is not dispensing water, check if the storage tank is full and the power cord is securely plugged in. Ensure the water supply valve is open and there is no kink in the inlet pipe.
  • If water tastes bad or has a peculiar odor, replace the sediment and carbon filters as they may be clogged. Also, check the RO membrane; if it's over 2 years old, consider replacing it.
  • If the purifier is leaking, inspect the connections and tubing for loose fittings. Tighten them if necessary. Also, check if the storage tank or housing has cracks.
  • If the purifier makes loud noises, it could be due to air in the system or a faulty pump. Try flushing the system by dispensing water for a few minutes. If noise persists, contact service.
  • If the 'Change Filter' indicator is on, reset it after replacing the filters. Refer to the user manual for the reset procedure specific to your model.

Frequently Asked Questions

How do I troubleshoot my Kent RO water purifier if it's not dispensing water?

Check if the storage tank is full, power cord is plugged in, water supply valve is open, and inlet pipe is not kinked. If the issue persists, contact Kent service at [email protected] or 9278912345.

What should I do if my Kent RO water purifier is leaking?

Inspect connections and tubing for loose fittings and tighten them. Check for cracks in the storage tank or housing. If leakage continues, call Kent support at 9278912345 for assistance.

How often should I replace filters in my Kent RO water purifier?

Sediment and carbon filters typically need replacement every 6-12 months, while the RO membrane lasts about 2 years. Refer to your user manual for specific intervals. For service, contact [email protected].

How to Escalate a Complaint with Kent

If the first response isn't good enough, here's the path to a resolution.

Kent is an Indian water purifier and home appliance brand. For service, AMC, or complaints, start with their official customer care channels. If unresolved, escalate through Kent's internal escalation matrix, and finally approach the National Consumer Helpline or Consumer Commission.

1

Contact Kent Customer Care

Reach out to Kent's official customer support for service bookings, AMC, or complaints. Provide your order/service details and complaint number.

Customer Care Phone: 92789-12345 (Official support number for service and complaints.)
WhatsApp: 919278912345 (WhatsApp support for service requests.)
Email: [email protected] (For service-related queries and complaints.)
Alternate Email: [email protected] (For issues with the Kent Customer App or online complaints.)
Toll-Free / Landline: 0120-3075 000 (Alternate helpline number for customer support.)
📌 Keep your order ID, service complaint number, and purchase details ready.
📌 If using the app and it crashes, note the complaint number and email [email protected].
2

Escalate to Kent's Internal Escalation Matrix

If the first-line support does not resolve your issue, escalate using Kent's official escalation matrix for level-two complaints.

Escalation Matrix URL: https://www.kent.co.in/escalation-matrix-level-two (Official escalation page for unresolved complaints.)
📌 Use the escalation matrix to reach higher-level support or grievance officers.
📌 Mention your previous complaint reference numbers and all communication history.
3

External Consumer Grievance Redressal

If Kent fails to resolve your complaint, approach India's consumer protection mechanisms: National Consumer Helpline or the Consumer Commission under CPA 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
NCH Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous escalation details.
📌 If the issue involves a service contract or product defect, you may approach the District/State/National Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint numbers, emails, and call logs.
  • Clearly state your issue and desired resolution (repair, replacement, refund) when contacting support.
  • If using social media, tag the official Kent handle for faster response.
  • Check Kent's official website for service centers and avoid third-party numbers.
  • Escalate in writing (email) to have a paper trail.
  • For AMC complaints, quote your contract number and name as per records.
Track this escalation in the Simply C2 app instead of chasing emails