If the first response isn’t good enough, here’s the path to a resolution.
KAFF is an Indian home appliances brand. For product support, complaints, or service requests, customers can reach out via the official customer care channels. If the issue is not resolved, escalate to the company's grievance officer, and if needed, approach the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact KAFF Customer Care
Reach out to KAFF's official customer care for product support, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care Number
1800-180-2221
Official customer care number for all KAFF product support and complaints.
Alternate Number (Online Orders)
98112 04868
Listed for online orders, but may also be used for general support.
KAFF at 56677 SMS keyword 'KAFF' to 56677 for support.
Keep your invoice, model number, and a detailed description of the issue ready before contacting.
Record the complaint reference number and the name of the representative you speak with.
Escalate to KAFF Grievance/Nodal Officer
If the customer care team does not resolve your issue satisfactorily, escalate the complaint to a higher authority within KAFF. Use the same official channels and request escalation to a grievance officer or senior management.
Email (Escalation)
customercare@kaff.in
Use this email to formally escalate your complaint, marking it for the attention of the grievance officer.
Clearly state that you are escalating the complaint and request a written acknowledgment.
Mention your previous complaint reference number and the lack of resolution.
If no specific grievance officer contact is available, ask the customer care team to escalate internally and provide a timeline.
External Consumer Grievance Redressal
If KAFF fails to resolve your complaint, approach India's consumer protection mechanisms: the National Consumer Helpline (NCH) or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
Before approaching external bodies, ensure you have exhausted KAFF's internal channels and have documented all communication.
You can file a complaint online at the NCH website or call 1915. The NCH will forward your complaint to the company for resolution.
If the issue remains unresolved, you may file a case with the District Consumer Disputes Redressal Commission (DCDRC) under the Consumer Protection Act, 2019. Legal assistance may be required.
Tips for a stronger escalation
Always keep a record of your purchase invoice, warranty card, and all communication with the company.
Note down the date, time, and name of the customer care executive you speak with.
Be polite but firm, and clearly state your desired resolution (repair, replacement, or refund).
If you escalate via email, use a clear subject line like 'Escalation of Complaint [Reference Number]'.
Check the company's official website for any updated contact details or escalation procedures.
If you decide to approach the consumer commission, consider consulting a lawyer or using online legal services for guidance.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
