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Johnson, India

Johnson Baby Care Customer Support - Information for India

Customer Support Website https://www.jnj.in
Customer Support Toll-Free 1800 226 446
Customer Support Email [email protected]

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Baby Care Innovative Medicine MedTech Vision Care

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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Johnson Baby Care

Troubleshooting tips and frequently asked questions for Johnson Baby Care.

Troubleshooting Tips

  • For baby care products, always check the ingredient list for potential allergens, especially if your baby has known allergies.
  • If you are using Johnson's baby lotion and it causes breakouts, switch to a non-comedogenic variant.
  • For baby shampoo, avoid contact with eyes. If it occurs, rinse with clean water.
  • Store products at room temperature. Extreme heat or cold can alter the product's consistency.
  • If you notice any separation or change in texture, shake well before use. If it doesn't mix, contact Johnson's.

Frequently Asked Questions

What should I do if I have a complaint about a Johnson's product?

You can file a complaint by emailing [email protected] or calling 1800 226 446. Provide your product details, batch number, and issue. Johnson's will investigate and respond within 48 hours.

How can I escalate a complaint if it is not resolved?

If your complaint is not resolved, you can escalate by requesting a senior representative. Contact Johnson's at [email protected] or 1800 226 446 and mention you want to escalate. They will prioritize your case.

What is the typical turnaround time for a response from Johnson's?

Johnson's typically responds within 48 hours. For complex issues, resolution may take up to 10 business days. You can always follow up via email or phone.

How to Escalate a Complaint with Johnson

If the first response isn't good enough, here's the path to a resolution.

Johnson is a brand name used by multiple companies in India, including H&R Johnson (tiles and bathware), Johnson Bathrooms, Johnson Lifts, Johnson & Johnson (consumer healthcare), and SC Johnson (household products). Escalation steps depend on the specific product or service. For consumer complaints, start with the relevant brand's customer care, then escalate to a grievance/nodal officer if available, and finally approach the National Consumer Helpline or Consumer Commission.

1

Primary Customer Care Contact

Reach out to the specific Johnson brand's customer care for your product. Contact details vary by division.

H&R Johnson / Johnson Bathrooms Customer Care: +91 8451057484 (For tiles and bathware; also WhatsApp support.)
H&R Johnson Toll-Free: 1800 210 7484 (For customer support.)
H&R Johnson Alternate Toll-Free: 1800 22 7484 (Alternate customer support.)
Johnson Lifts Customer Care: 7200333250 (Official customer care for Johnson Lifts.)
Johnson Lifts Email: [email protected] (For lift-related queries.)
Johnson & Johnson India Contact: 1800 226 446 (For consumer healthcare products.)
Johnson & Johnson India Email: [email protected] (For complaints/feedback.)
SC Johnson India Helpline: 011-4170-4999 (For SC Johnson consumer products.)
📌 Identify the correct Johnson brand (tiles, bathware, lifts, healthcare, etc.) before contacting.
📌 Keep product details, purchase invoice, and complaint description ready.

Tips for a stronger escalation

  • Keep records of all communications, including dates, names, and reference numbers.
  • Clearly state your complaint and desired resolution (repair, replacement, refund).
  • Escalate in writing if phone support is unsatisfactory.
  • Use social media handles of the brand for faster response, if available.
  • If the issue involves a regulated sector (e.g., banking, insurance), approach the respective ombudsman after internal escalation.
  • For unresolved consumer issues, file a complaint on the National Consumer Helpline portal or approach the Consumer Commission.
Track this escalation in the Simply C2 app instead of chasing emails