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Johnson lifts, India

Johnson lifts Customer Support - Information for India

Customer Support Website https://www.johnsonliftsltd.com
Customer Support Toll-Free 7200333250
Customer Support Email service@johnsonliftsltd.com
WhatsApp Support

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How to Escalate a Complaint with Johnson lifts

If the first response isn't good enough, here's the path to a resolution.

Johnson Lifts Pvt Ltd is an Indian lift and escalator manufacturer headquartered in Chennai. For service or complaints, start with their official customer care, then escalate internally, and finally approach consumer authorities if unresolved.

1

Contact Johnson Lifts Customer Care

Reach out to Johnson Lifts' official customer care for service requests, complaints, or general enquiries.

Customer Care Phone: 7200333250 (Official customer care number (also listed as +917200333250).)
Email: enquiry@johnsonliftsltd.com (Primary enquiry email for customer support.)
Service Email: service@johnsonliftsltd.com (Dedicated email for service-related issues.)
Head Office Phone: 044-43152200 (Chennai head office landline (also listed as 044-26151614/26152200).)
📌 Customer care hours are typically 9:00 AM to 5:00/5:30 PM (Monday to Saturday).
📌 Keep your contract/AMC number, lift serial number, and details of the issue ready.
2

Escalate to Grievance Officer / Senior Management

If the issue is not resolved, escalate to the company's grievance officer or senior leadership.

Chairman Email: john@johnsonliftsltd.com (Contact person: Mr. John K John, Chairman.)
Email (ZaubaCorp): vignesh@johnsonliftsltd.com (Listed as a company contact; may be used for escalation.)
📌 Mention your earlier complaint reference and request a written resolution.
📌 If you have an AMC, refer to the service agreement for escalation clauses.
3

Approach Consumer Forum / Regulator

If the company fails to resolve your complaint, file a complaint with the National Consumer Helpline or the appropriate consumer commission.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints in India.)
NCH Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can also file a complaint with the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
📌 For safety-related lift issues, you may also report to the local municipal authority or the Chief Inspector of Lifts/Elevators in your state.

Tips for a stronger escalation

  • Document all communication: keep emails, call logs, and service reports.
  • Always note the complaint reference number and the name of the person you spoke with.
  • Put your complaint in writing and clearly state the desired resolution.
  • Give the company a reasonable time (e.g., 15 days) to respond before escalating.
  • If the issue involves safety, mention that you will escalate to regulatory authorities if not addressed promptly.
  • When approaching the consumer forum, keep copies of invoices, AMC contracts, and all correspondence.
Track this escalation in the Simply C2 app instead of chasing emails