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Jio BP pulse, India

Jio BP pulse Customer Support - Information for India

Customer Support Website https://www.jiobp.com
Customer Support Toll-Free 1800-891-9023
Customer Support Email evsupport.rbml@jiobp.com
WhatsApp Support

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How to Escalate a Complaint with Jio BP pulse

If the first response isn't good enough, here's the path to a resolution.

Jio-bp is a fuel and mobility joint venture between Reliance Industries and bp. For customer support, complaints, or feedback, Jio-bp provides a toll-free helpline and email addresses. If your issue is not resolved by customer care, you can escalate to the company's grievance officer or use India's consumer protection channels.

1

Contact Jio-bp Customer Care

Reach out to Jio-bp's dedicated customer support team via their toll-free helpline or email for any queries, complaints, or feedback.

Toll-Free Helpline: 1800-891-9023 (Available 24x7 for customer support and complaints.)
Email (Customer Care): customercare.petroleum@jiobp.com (For general queries, complaints, and feedback.)
Email (EV Support): evsupport.rbml@jiobp.com (For EV-related support (from Facebook post).)
📌 Keep your customer ID, transaction details, or relevant documentation ready when contacting support.
📌 If you have a complaint, clearly state the issue and your desired resolution.
2

Escalate to Jio-bp Grievance/Nodal Officer

If customer care does not resolve your issue satisfactorily, escalate to the company's grievance officer or nodal officer. Specific contact details for the nodal officer are not provided in the search results, so use the general escalation channels or request escalation from customer care.

📌 Ask customer care to escalate your complaint to the grievance officer or nodal officer.
📌 If you have a written complaint reference number, include it in your escalation.
📌 For telecom-related issues (if applicable), you may refer to Reliance Jio's nodal officer process, but for Jio-bp fuel/EV services, use the company's official channels.
3

External Escalation via Consumer Protection Routes

If the company fails to resolve your complaint, you can approach India's consumer grievance redressal mechanisms, such as the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints in India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online portal for filing consumer complaints.)
📌 Before approaching external bodies, ensure you have a clear record of your complaint and the company's response.
📌 You can file a complaint online at the National Consumer Helpline portal or call 1915.
📌 For higher-value disputes, you may approach the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all correspondence with customer care.
  • Clearly explain your issue and the resolution you expect when contacting support.
  • If you are not satisfied with the initial response, politely ask for escalation to a senior officer.
  • Use written communication (email) when possible to maintain a paper trail.
  • If your complaint is urgent or involves safety, mention that clearly and ask for priority handling.
  • Before approaching external forums, give the company a reasonable time to respond (typically 15-30 days).
Track this escalation in the Simply C2 app instead of chasing emails