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Igl, India

Igl Compressed Natural Gas (CNG) Customer Support - Information for India

Customer Support Website https://www.iglonline.net
Customer Support Toll-Free 1800 102 5109
Customer Support Email [email protected]
WhatsApp Support

Product Categories

Commercial PNG Compressed Natural Gas (CNG) Industrial PNG Piped Natural Gas (PNG)

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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Igl Compressed Natural Gas (CNG)

Troubleshooting tips and frequently asked questions for Igl Compressed Natural Gas (CNG).

Troubleshooting Tips

  • If your CNG vehicle fails to start, check that the fuel selector switch is in the CNG position and that the cylinder valve is fully open. Also, ensure the fuel gauge shows sufficient pressure; if low, refill at an IGL station.
  • If you notice a strong gas smell, immediately turn off the vehicle, close the cylinder valve, and do not operate any electrical switches. Contact IGL's emergency helpline at 1800 102 5109 and evacuate the area.
  • If the engine runs rough or stalls, check for water or impurities in the CNG filter. Replace the filter if clogged, and ensure regular maintenance as per IGL guidelines.
  • If the CNG cylinder pressure drops quickly, inspect for leaks using soapy water on connections. If bubbles appear, tighten connections or contact IGL for inspection.
  • If you experience difficulty in refueling, ensure the nozzle is properly engaged and the vehicle's fuel receptacle is clean. If problems persist, try another IGL station or contact customer care.

Frequently Asked Questions

What should I do if I smell gas in my CNG vehicle?

Immediately turn off the vehicle, close the cylinder valve, avoid any electrical switches, and evacuate the area. Call IGL's emergency helpline at 1800 102 5109 for assistance.

How long does it take for IGL to resolve a CNG connection issue?

IGL typically resolves connection issues within 2-3 business days. For urgent matters, contact customer care at 1800 102 5109.

What are the support contacts for CNG-related queries?

You can reach IGL customer care at 1800 102 5109 or email [email protected]. For emergencies, use the same phone number.

How to Escalate a Complaint with Igl

If the first response isn't good enough, here's the path to a resolution.

Indraprastha Gas Limited (IGL) is the primary natural gas distribution company in Delhi NCR. For complaints related to PNG connections, billing, or service, customers can reach out via multiple channels including the IGL Connect app, website, and dedicated helplines. Escalation options include nodal officers and the National Consumer Helpline.

1

Primary Customer Care

Contact IGL's customer care for initial complaint resolution. Available 24x7 via phone, email, or the IGL Connect app.

Customer Care Phone: 011-41387000 / 011-49835100 (24x7 customer care numbers)
Toll-Free Helpline: 1800-102-5109 / 1800-419-5109 (Toll-free numbers for complaints and feedback)
Email: [email protected] (Email for customer care (from IGL social media))
Website: https://www.iglonline.net/contactus (Official contact page with complaint options)
📌 Use the IGL Connect mobile app or website to register complaints.
📌 Keep your consumer number and details ready for faster assistance.
2

Escalation to Nodal Officer / Grievance Officer

If the issue is not resolved by customer care, escalate to the designated nodal officer or customer service in-charge.

Nodal Officer (General): 011-46074607 (Phone for nodal officer (from contact page))
Nodal Officer (Plantation Drive): [email protected] (Email for Navdeep Goyal, nodal officer for plantation drive)
Nodal Officer Email: [email protected] (Email for nodal officer (from third-party source))
Customer Service In-charge: 011-46074806 (Phone for Ms. Nidhi Joshi, customer service in-charge)
📌 Clearly state your complaint reference number and previous interactions.
📌 Nodal officers are available Monday to Friday, 09:15 AM to 05:45 PM.
3

External / Regulatory Escalation

If IGL fails to resolve your grievance, escalate to the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer grievances)
NCH Website: https://consumerhelpline.gov.in (Official website for online complaint registration)
📌 Register your complaint on the NCH portal with all supporting documents.
📌 You can also approach the District/State/National Consumer Disputes Redressal Commission depending on the claim value.

Tips for a stronger escalation

  • Keep a record of all communication, including complaint numbers, dates, and names of representatives.
  • Use written communication (email or app) for formal complaints to have a paper trail.
  • Clearly state your desired resolution and set a reasonable deadline for response.
  • If the issue is urgent (e.g., gas leak), contact the emergency helpline immediately.
  • Escalate to a nodal officer only after giving customer care a fair chance to resolve.
  • When approaching consumer forums, attach copies of all relevant documents and correspondence.
Track this escalation in the Simply C2 app instead of chasing emails