IFB · India

IFB customer care and complaint escalation, India

IFB customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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How to escalate a complaint with IFB

If the first response isn’t good enough, here’s the path to a resolution.

IFB is a major Indian home appliances brand. This guide outlines the escalation path for customer complaints, from primary customer care to grievance redressal and external consumer forums.

  1. Contact IFB Customer Care

    Reach out to IFB's primary customer support via phone, email, or online form for complaints, service requests, and product assistance.

    Toll-Free Phone
    080-4584 5678 24*7 customer support
    Alternate Phone
    080-6954 5678 Alternate customer support number
    WhatsApp Support
    92310 04321 For WhatsApp support
    Email
    customerservice@ifbglobal.com For customer product and service complaints
    Online Contact Form
    https://www.ifbappliances.com/support/contact-us Submit complaints and service requests via form
    Ticket Status
    https://www.ifbappliances.com/ts Check status of your service request or complaint
    • Have your product model, serial number, and purchase details ready.
    • Keep a record of your complaint reference number.

  2. Escalate to Grievance Redressal / Nodal Officer

    If your issue is not resolved by customer care, escalate to IFB's grievance redressal officer.

    Email
    ritesh_agarwal@ifbglobal.com For grievance redressal and investor grievances
    Phone
    033 39849457 Contact number for grievance redressal
    • Provide your previous complaint reference number and a summary of the unresolved issue.
    • Allow reasonable time for the grievance officer to respond before escalating further.

  3. External Escalation: Consumer Protection Forums

    If IFB fails to resolve your complaint, you can escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free consumer helpline
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File complaints online
    • You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
    • For sector-specific issues, contact the relevant regulator (e.g., BIS for product quality).

Tips for a stronger escalation

  • Always note down the complaint reference number and date of contact.
  • Communicate in writing (email) to maintain a record of your complaint.
  • Escalate to the next level only if the previous level fails to resolve within a reasonable time (e.g., 7-15 days).
  • Keep all documents ready: invoice, warranty card, service reports, and communication logs.
  • Be clear and concise about the issue and the resolution you seek.
  • If using social media, be polite and provide details via direct message.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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