If the first response isn’t good enough, here’s the path to a resolution.
Hyundai Motor India provides multiple customer support channels including a toll-free helpline, email, and a service feedback form. For unresolved issues, escalation can be made to the company's grievance redressal officer and, if necessary, to external consumer protection bodies.
Contact Hyundai Customer Care
Reach out to Hyundai's primary customer support via their toll-free helpline or email for initial resolution of your complaint.
Toll-Free Customer Support
1800 114 645
For customer support enquiries and feedback.
Roadside Assistance (24x7)
1800 102 4645
For roadside assistance, available 24/7.
Mention that you have already contacted customer care and provide your complaint reference number.
Be persistent and document all interactions.
External Consumer Protection
If Hyundai fails to resolve your complaint, escalate to India's consumer protection mechanisms: National Consumer Helpline or Consumer Commission under CPA 2019.
Before approaching external bodies, ensure you have exhausted Hyundai's internal escalation process.
File a complaint with the National Consumer Helpline or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep a record of your complaint reference numbers, dates, and names of representatives you speak with.
Put your complaint in writing via email or the official feedback form to create a paper trail.
Be clear and factual about the issue, including timelines and attempts to resolve.
If the issue is safety-related, mention that you will escalate to regulatory authorities if not resolved.
Check Hyundai's website for any specific escalation procedures or updates.
When contacting external bodies, provide all supporting documents and a chronology of events.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
