Honda · India

Honda customer care and complaint escalation, India

Honda customer care

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How to escalate a complaint with Honda

If the first response isn’t good enough, here’s the path to a resolution.

Honda in India operates through two main entities: Honda Cars India Ltd (passenger cars) and Honda Motorcycle & Scooter India (HMSI). Escalation paths differ slightly, but both follow a similar pattern: start with customer care, escalate to a grievance officer, and if unresolved, approach external consumer forums.

  1. Contact Honda Customer Care

    Reach out to the relevant Honda division's customer care helpline or email to register your complaint. Keep records of your complaint reference number.

    Honda Cars India Toll-Free
    1800113121 For Honda Cars India customer support.
    Honda Cars India Roadside Assistance (Allianz)
    180001033121 24x7 roadside assistance for Honda cars.
    Honda Cars India Roadside Assistance (Europe/India)
    18002660130 Roadside assistance for Europe/India.
    Honda 2-Wheelers Toll-Free
    18001033434 For Honda Motorcycle & Scooter India (HMSI) queries/complaints.
    Honda 2-Wheelers WhatsApp
    +917230032200 WhatsApp support for HMSI complaints.
    Honda 2-Wheelers Email
    customercare@honda.hmsi.in Email for HMSI customer care.
    • For Honda Cars, use the toll-free number 1800113121.
    • For Honda 2-Wheelers, use 18001033434 or WhatsApp +917230032200.
    • Send a detailed email to customercare@honda.hmsi.in for HMSI issues.
    • Keep a record of your complaint reference number and all correspondence.

  2. Escalate to Grievance / Nodal Officer

    If the initial customer care response is unsatisfactory, escalate to the Grievance Officer or Head CRM of the respective Honda division.

    Honda Cars Grievance Officer Email
    grievances@hondacarindia.com For Honda Cars India grievance escalation.
    Honda 2-Wheelers Grievance Officer Email
    grievance.officer@honda2wheelersindia.com For Honda Motorcycle & Scooter India grievance escalation.
    • For Honda Cars, email grievances@hondacarindia.com.
    • For HMSI, email grievance.officer@honda2wheelersindia.com.
    • Mention your previous complaint reference and request a formal escalation.
    • If you have not received a response within a reasonable time, proceed to external escalation.
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  3. External Escalation via Consumer Protection Routes

    If Honda fails to resolve your issue, approach India's consumer grievance redressal mechanisms: National Consumer Helpline, Consumer Commission under CPA 2019, or sector regulators.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • Call 1915 or visit consumerhelpline.gov.in to register a complaint.
    • You can also file a case with the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
    • For issues related to banking/insurance (e.g., Honda car loans/insurance), approach RBI or IRDAI as applicable.
    • Keep all documentation, including purchase invoices, service records, and correspondence with Honda.

Tips for a stronger escalation

  • Always keep a written record of your complaint, including dates, names of representatives, and reference numbers.
  • Be clear and factual when describing the issue; attach supporting documents like invoices and service reports.
  • Escalate in a structured manner: first customer care, then grievance officer, then external forums.
  • Use email for written communication as it provides a paper trail.
  • If you use social media, tag the official Honda India handles to get quicker attention.
  • Check if your issue falls under a specific regulator (e.g., RBI for financial services) and approach them if needed.

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