Troubleshooting tips and frequently asked questions for Hero MotoCorp Scooters.
Troubleshooting tips
If your Hero motorcycle's steering feels heavy, check tyre pressure and steering head bearings. Adjust or replace if worn.
For handlebar vibration, check wheel balance and engine mounts. Tighten or replace as needed.
If the motorcycle pulls to one side, check wheel alignment and rear swingarm bushings.
For front fork noise, check fork oil level and springs. Replace if sagging.
If the handlebar is hard to turn, lubricate cables and check steering stem nut torque.
How to escalate a complaint with Hero MotoCorp
If the first response isn’t good enough, here’s the path to a resolution.
Hero MotoCorp is India's largest two-wheeler manufacturer. For customer complaints related to products, services, or dealerships, the company provides multiple support channels including a toll-free helpline, email, and an online complaint form. If the issue is not resolved satisfactorily, customers can escalate to the Nodal Officer. Further unresolved grievances can be taken to external consumer protection authorities.
Contact Hero MotoCorp Customer Care
Reach out to Hero MotoCorp's primary customer care via toll-free number, email, or online complaint form for issues related to products, services, or dealerships.
Customer Care Helpline
18002660018
Toll-free number available for customer support.
External Escalation via Consumer Protection Authorities
If the issue remains unresolved after escalating to the Nodal Officer, you can approach India's consumer protection authorities such as the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Call the National Consumer Helpline at 1915 or visit consumerhelpline.gov.in to register your complaint.
You can also file a formal complaint with the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
For sector-specific issues, consider approaching the relevant regulator (e.g., RBI, TRAI, IRDAI, BIS) if applicable.
Tips for a stronger escalation
Always note down the complaint reference number and keep a record of all communications.
Start with the primary customer care channel and allow reasonable time for resolution before escalating.
When escalating, provide a clear and concise summary of the issue, previous complaint details, and why the resolution was unsatisfactory.
Use written communication (email) where possible to maintain a paper trail.
If contacting via phone, note the date, time, and name of the representative you spoke with.
Consider using social media (e.g., Twitter) to bring attention to unresolved issues, as companies often respond publicly.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
