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Godrej, India

Godrej Customer Support - Information for India

Customer Support Website https://www.godrejenterprises.com
Customer Support Toll-Free 080 6743 6743
Customer Support Email smartcare@godrej.com
WhatsApp Support

Product Categories

Agrovet Products Consumer Products Furniture & Interiors Home Appliance Security Solutions

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How to Escalate a Complaint with Godrej

If the first response isn't good enough, here's the path to a resolution.

Godrej offers customer support across its enterprises and consumer products divisions. For appliances and security products, contact Godrej Enterprises; for consumer products like soaps and hair care, contact Godrej Consumer Products. Escalation options include dedicated customer care lines, email, and an online escalation form, with further recourse through India's consumer protection mechanisms.

1

Contact Primary Customer Care

Reach out to Godrej's customer support via phone, WhatsApp, or email for product queries and service requests.

Customer Care (Appliances & Security): 080-6743-6743 (For appliances (AC, refrigerator, washing machine) and security products.)
Toll-Free (Appliances): 1800-22-5511 (24/7 customer support for appliances.)
WhatsApp Support: +91 93216 65511 (Available for appliances and security products.)
Email (Appliances): smartcare@godrej.com (For refrigerators and washing machines.)
Email (Security Products): secare@godrej.com (For locks and security products.)
Email (Consumer Products): care@godrejcp.com (For Godrej Consumer Products (e.g., soaps, hair care).)
Customer Care (Consumer Products): +91 22 2518 8020 (Alternate number for Godrej Consumer Products.)
Customer Care (Consumer Products): +91 22 2519 1234 (Alternate number for Godrej Consumer Products.)
SMS: 56677 (SMS 'Godrejcare' to 56677 for appliances.)
📌 Keep your product model number, purchase invoice, and service request details ready when contacting support.
📌 For appliances, you can also submit a service request online via the Godrej Enterprises website.
2

Escalate to Grievance / Nodal Officer

If the primary support does not resolve your issue, use Godrej's dedicated escalation page or escalate to a higher authority within the company.

Escalation Page: https://www.godrejenterprises.com/escalate (Online form to escalate unresolved issues for Godrej Enterprises.)
📌 Use the escalation page to formally raise your complaint if the initial response is unsatisfactory.
📌 For Godrej Consumer Products, you may escalate by emailing care@godrejcp.com with a reference to your earlier complaint.
📌 If you have a written complaint number, mention it in all follow-ups.
3

External / Regulatory Escalation

If the company fails to address your grievance, approach India's consumer protection bodies or sector regulators.

National Consumer Helpline: 1915 (Toll-free helpline for consumer grievances in India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online with the Department of Consumer Affairs.)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, if the value of goods/services exceeds the jurisdictional limit.
📌 For issues related to appliances, you may also contact the Bureau of Indian Standards (BIS) if there is a quality or safety concern.
📌 Keep all documentation, including bills, warranty cards, and communication with the company, as evidence.

Tips for a stronger escalation

  • Always note the date, time, and name of the representative you speak with during each interaction.
  • Keep a record of your complaint reference number and all correspondence (emails, chat transcripts, call recordings).
  • Clearly explain the issue and the resolution you expect, and set a reasonable deadline for a response.
  • If the first point of contact is unhelpful, ask to speak to a supervisor or escalate through the official escalation channel.
  • Before approaching external bodies, give the company a fair chance to resolve the issue within a reasonable timeframe (e.g., 7-15 days).
  • When filing a consumer complaint, attach copies of all relevant documents and highlight the deficiency in service or product.
Track this escalation in the Simply C2 app instead of chasing emails