Home / Directory / Godrej properties
Godrej properties, India

Godrej properties Customer Support - Information for India

Customer Support Website https://www.godrejproperties.com
Customer Support Toll-Free 1800 209 5511
Customer Support Email [email protected]

Product Categories

Commercial Office Spaces Residential Apartments Townships Villa Plots

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Godrej properties responds.

Problems with information on this page?
Email: [email protected]
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

How to Escalate a Complaint with Godrej properties

If the first response isn't good enough, here's the path to a resolution.

Godrej Properties is a leading Indian real estate developer. For property-related complaints, the company provides dedicated customer care channels, including a toll-free number, email, and a grievance redressal email. Escalation can proceed to the company's grievance officer and, if unresolved, to external consumer forums or real estate regulatory authorities (RERA).

1

Contact Godrej Properties Customer Care

Reach out to Godrej Properties' primary customer support via phone or email for initial resolution of your complaint.

Toll-Free Number: 1800 102 5601 (Available 9:30 am to 6:30 pm)
Email (General Support): [email protected] (24x7 for general support)
Email (Grievance Redressal): [email protected] (For grievance escalation as mentioned in official social media response)
📌 Clearly state your complaint, provide booking/project details, and attach relevant documents.
📌 Keep a record of all communications, including dates and names of representatives.
2

Escalate to Grievance Officer / Nodal Officer

If the initial response is unsatisfactory, escalate the matter to the company's grievance or nodal officer for formal review.

Email (Grievance Officer): [email protected] (Use this for formal escalation if initial contact fails)
Email (Secretarial / Compliance): [email protected] (For complaints related to investor or corporate matters)
📌 Mention that you are escalating the issue and provide a summary of previous interactions.
📌 Request a written acknowledgment and a timeline for resolution.
3

External Escalation to Consumer Forum or RERA

If the company fails to resolve the issue, file a complaint with the National Consumer Helpline, the Consumer Commission under CPA 2019, or the relevant state RERA authority.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 For real estate specific issues, you can also approach the state RERA (Real Estate Regulatory Authority) where the project is located.
📌 Provide all documentation, including booking agreement, payment receipts, and previous correspondence.

Tips for a stronger escalation

  • Always keep written records of all communications, including emails, letters, and call logs.
  • Clearly state your desired resolution and set a reasonable deadline for response.
  • If contacting via phone, note the date, time, and name of the representative you speak with.
  • Use the company's official escalation matrix if available, as it may outline specific contacts for different issues.
  • If the issue involves a specific project, mention the project name and your unit details for faster resolution.
  • For unresolved real estate disputes, consider approaching the state RERA authority before going to consumer court.
Track this escalation in the Simply C2 app instead of chasing emails