Gilbarco Automatic Tank Gauging Systems: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Gilbarco Automatic Tank Gauging Systems.
Troubleshooting tips
If the ATG console displays a communication error, first check the RS-485 wiring connections between the console and probes. Ensure the wiring is properly shielded and grounded, and that no wires are reversed or shorted.
For inaccurate level readings, verify that the probe is correctly calibrated for the tank's dimensions and product type. Recalibrate the probe if necessary, and ensure the probe is not obstructed by debris or sludge at the bottom of the tank.
If the ATG fails to detect leaks, check the leak test parameters (e.g., test duration, temperature compensation) and ensure the tank is not in a state of turbulence (e.g., recent deliveries). Run a manual leak test after a quiet period to confirm.
When the ATG alarm sounds for high water level, inspect the water sensor for contamination or damage. Clean or replace the sensor, and verify that the tank's water level is actually high by manual dip measurement.
If the ATG console is unresponsive or reboots frequently, check the power supply voltage and ensure it is stable. Also, verify that the console's firmware is up to date and that the internal battery (if any) is not depleted.
Frequently asked questions
How do I troubleshoot a communication error on my Gilbarco Automatic Tank Gauging System?
First, check the RS-485 wiring connections between the console and probes. Ensure proper shielding, grounding, and correct wiring. If the issue persists, contact Gilbarco support at +91 22 66379000 or customer.support@gilbarco.com for further assistance.
What should I do if my Gilbarco ATG is giving inaccurate level readings?
Verify that the probe is correctly calibrated for the tank dimensions and product. Recalibrate if needed, and ensure the probe is free from obstructions. If the problem continues, contact Gilbarco support for a service visit.
How can I escalate a persistent issue with my Gilbarco ATG?
For unresolved issues, escalate by calling Gilbarco's official support at +91 22 66379000 or emailing customer.support@gilbarco.com. Provide your system model and error codes for faster resolution. Typical turnaround time for support is 24-48 hours.
How to escalate a complaint with Gilbarco
If the first response isn’t good enough, here’s the path to a resolution.
Gilbarco Veeder Root India Pvt Ltd is a fuel dispensing and retail technology company. For customer support and escalation in India, start with their corporate office, then escalate to a nodal officer if available, and finally use India's consumer protection channels.
Contact Gilbarco India Customer Support
Reach out to Gilbarco's India corporate office for sales, service, or product support. Use the phone number provided on their official contact page.
Corporate Office Phone
+91 22 66379000
Gilbarco Veeder Root India Pvt Ltd, Art Guild House, Kurla West, Mumbai - 400070
If calling, ask for a complaint reference number and note the date and time of your call.
If your issue is not resolved, request to be connected to a supervisor or manager.
Escalate to a Nodal Officer or Grievance Officer
If the initial support does not resolve your issue, escalate to a higher authority within Gilbarco India. Look for a grievance officer or nodal officer contact on their website.
Check Gilbarco's official website (gilbarco.in) for a grievance redressal or nodal officer contact. If not listed, write to their corporate email or use the contact form.
Mention your previous complaint reference number and provide all relevant details.
External Escalation via Consumer Protection Routes
If Gilbarco fails to resolve your complaint, escalate to India's consumer protection mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints in India.
