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Garmin · India
Garmin customer care and complaint escalation, India
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How to escalate a complaint with Garmin
If the first response isn’t good enough, here’s the path to a resolution.
Garmin India is represented by AMIT GPS & Navigation LLP, which handles sales, service, and support. For product issues, start with their official support channels, then escalate to the designated Grievance Officer, and finally approach India's consumer protection bodies if needed.
Contact Garmin India Customer Care
Reach out to Garmin India's official support team for product assistance, repairs, or general enquiries.
Service Support Phone
+91-1148005813
Monday–Friday, 9:00 AM – 6:00 PM IST
General Enquiries Phone
011 4800 5800/813/825 AMIT GPS & Navigation LLP, New Delhi
Service Enquiries Phone
011-4800-5805
Alternate contact for service support
Toll-Free Service Number
1800-121-00-1818
Toll-free for service in Mumbai, Bengaluru, etc.
Keep your product serial number and proof of purchase ready before contacting support.
If the issue is not resolved in the first call, note the complaint/ticket reference number.
Escalate to Garmin India Grievance Officer
If customer care fails to resolve your issue, escalate to the designated Grievance Officer for formal complaint handling.
Grievance Officer Name
Mr. Deepak Raina Designation: Grievance In charge
Grievance Officer Address
JA0326, Plot No 10, Third Floor, DLF Tower A, Jasola, New Delhi, 110025 For written complaints
Clearly state your previous complaint reference and why the resolution was unsatisfactory.
Allow a reasonable time (e.g., 7-10 business days) for the grievance officer to respond.
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Approach Consumer Protection Authorities
If the grievance is not resolved, file a complaint with India's National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints
Before approaching the consumer forum, ensure you have exhausted the company's internal grievance process.
File a complaint with the appropriate Consumer Commission based on the claim value (District, State, or National).
You can also approach the relevant sector regulator if the issue involves a regulated product category.
Tips for a stronger escalation
Document every interaction: note dates, names of representatives, and reference numbers.
Keep copies of all receipts, warranty cards, and email correspondence.
Be clear and concise about the issue and the desired resolution.
If the issue is urgent, use phone support; for detailed complaints, use email to have a written record.
Escalate to the grievance officer only after giving customer care a fair chance to resolve the issue.
For unresolved issues, file a complaint with the National Consumer Helpline before approaching the consumer court.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
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