Troubleshooting tips and frequently asked questions for Fenesta uPVC Windows.
Troubleshooting tips
If your Fenesta window is not closing properly, check for obstructions in the frame and ensure the locking mechanism is aligned. Clean the tracks and apply lubricant to the moving parts.
For broken glass, contact Fenesta immediately at 18001029880 to arrange a replacement. Do not attempt to fix it yourself as it can be hazardous.
If you notice water leakage during rain, inspect the drainage holes and seals. Clear any blockages and replace damaged seals to prevent water ingress.
To improve energy efficiency, consider adding weatherstripping or using window film. Fenesta can provide recommendations for your specific window type.
For hardware issues like broken handles or locks, order genuine Fenesta replacement parts from their customer service. They can guide you on installation or schedule a technician.
Frequently asked questions
What should I do if my Fenesta window is leaking?
Check the drainage holes and seals for blockages or damage. Clear any debris and replace damaged seals. If the issue persists, contact Fenesta at 18001029880.
How do I replace a broken glass pane in my Fenesta window?
Contact Fenesta support at 18001029880 to arrange a professional replacement. Do not attempt DIY as it can be dangerous.
Can I order replacement hardware for my Fenesta window?
Yes, Fenesta offers genuine replacement parts. Call 18001029880 to order and get installation guidance.
How to escalate a complaint with Fenesta
If the first response isn’t good enough, here’s the path to a resolution.
Fenesta Building Systems is a leading Indian manufacturer of uPVC windows and doors. For customer support, complaints, or service issues, the company provides a toll-free helpline and email. Escalation can proceed from the customer care team to the business head, and if unresolved, to external consumer forums.
Contact Fenesta Customer Care
Reach out to Fenesta's official customer care for assistance with product queries, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care
1800 102 9880
Available for customer support and complaints.
7428691568
Fenesta Assistant available 24x7 for chat support.
Keep your invoice, order number, and details of the issue ready before contacting.
If the issue is not resolved, ask to escalate to a senior representative or the Business Head.
Escalate to Fenesta Management / Business Head
If the customer care team does not resolve your issue, escalate the complaint to the Business Head or senior management. Fenesta's website mentions 'Customer Complaint Reach the Business Head' as an escalation path.
Head Office Address
Fenesta Building Systems, 2nd floor, Plot no 82, Sector 32, Gurugram, Haryana 122001, India For written complaints or legal notices.
Send a detailed written complaint via email to response@fenesta.com, marked for the attention of the Business Head.
Include all previous correspondence and reference numbers.
If you have a service issue, request a site visit or inspection as mentioned in their blog.
External Escalation to Consumer Forum
If Fenesta fails to address your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
