Troubleshooting tips and frequently asked questions for Fenesta uPVC Doors.
Troubleshooting tips
If your Fenesta door is squeaking, apply a silicone-based lubricant to the hinges. Avoid oil-based products as they can attract dust.
For a door that's not latching properly, check the alignment of the strike plate and adjust it with a screwdriver. If the latch is damaged, order a replacement from Fenesta.
If the door's surface has scratches, use a touch-up paint or a repair kit from Fenesta to restore its appearance. Clean the area first with a mild detergent.
To fix a door that's dragging on the floor, adjust the hinges by tightening or loosening the screws. If the door is warped, contact Fenesta for a professional assessment.
If the door's handle is loose, tighten the screws on the handle plate. If the handle is broken, replace it with a Fenesta spare part.
Frequently asked questions
How do I stop my Fenesta door from squeaking?
Apply silicone-based lubricant to the hinges. If the squeak persists, contact Fenesta at 18001029880 or response@fenesta.com for assistance.
What should I do if my door doesn't latch properly?
Adjust the strike plate alignment. If the latch is damaged, order a replacement from Fenesta. For help, call 18001029880 or email response@fenesta.com.
How can I fix a door that's dragging on the floor?
Adjust the hinges to lift the door. If the door is warped, contact Fenesta support at 18001029880 for a professional evaluation. Typical service time is 5-7 business days.
How to escalate a complaint with Fenesta
If the first response isn’t good enough, here’s the path to a resolution.
Fenesta Building Systems is a leading Indian manufacturer of uPVC windows and doors. For customer support, complaints, or service issues, the company provides a toll-free helpline and email. Escalation can proceed from the customer care team to the business head, and if unresolved, to external consumer forums.
Contact Fenesta Customer Care
Reach out to Fenesta's official customer care for assistance with product queries, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care
1800 102 9880
Available for customer support and complaints.
7428691568
Fenesta Assistant available 24x7 for chat support.
Keep your invoice, order number, and details of the issue ready before contacting.
If the issue is not resolved, ask to escalate to a senior representative or the Business Head.
Escalate to Fenesta Management / Business Head
If the customer care team does not resolve your issue, escalate the complaint to the Business Head or senior management. Fenesta's website mentions 'Customer Complaint Reach the Business Head' as an escalation path.
Head Office Address
Fenesta Building Systems, 2nd floor, Plot no 82, Sector 32, Gurugram, Haryana 122001, India For written complaints or legal notices.
Send a detailed written complaint via email to response@fenesta.com, marked for the attention of the Business Head.
Include all previous correspondence and reference numbers.
If you have a service issue, request a site visit or inspection as mentioned in their blog.
External Escalation to Consumer Forum
If Fenesta fails to address your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
