Fenesta Solid Panel Doors: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Fenesta Solid Panel Doors.
Troubleshooting tips
If your Fenesta solid panel door is sticking or difficult to close, check the hinges for loose screws and tighten them. If the issue persists, the door may have swollen due to humidity; consider adjusting the strike plate or sanding the edge slightly.
For squeaking hinges on your Fenesta solid panel door, apply a silicone-based lubricant to the hinge pins. Avoid oil-based lubricants as they can attract dust and cause buildup.
If the door's surface shows scratches or scuffs, clean the area with a mild detergent and water, then apply a touch-up paint or polish that matches the door's finish. For deeper scratches, use a wood filler and repaint.
Frequently asked questions
How do I fix a sticking Fenesta solid panel door?
Check and tighten the hinges. If the door still sticks, it may be due to humidity. Adjust the strike plate or sand the edge slightly. For persistent issues, contact Fenesta support at 18001029880 or response@fenesta.com.
What should I do if my Fenesta solid panel door squeaks?
Apply a silicone-based lubricant to the hinge pins. Avoid oil-based lubricants. If the squeak persists, contact Fenesta support for professional assistance.
How can I remove scratches from my Fenesta solid panel door?
Clean the area with mild detergent and water, then apply touch-up paint or polish. For deep scratches, use wood filler and repaint. For warranty or service, call 18001029880.
How to escalate a complaint with Fenesta
If the first response isn’t good enough, here’s the path to a resolution.
Fenesta Building Systems is a leading Indian manufacturer of uPVC windows and doors. For customer support, complaints, or service issues, the company provides a toll-free helpline and email. Escalation can proceed from the customer care team to the business head, and if unresolved, to external consumer forums.
Contact Fenesta Customer Care
Reach out to Fenesta's official customer care for assistance with product queries, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care
1800 102 9880
Available for customer support and complaints.
7428691568
Fenesta Assistant available 24x7 for chat support.
Keep your invoice, order number, and details of the issue ready before contacting.
If the issue is not resolved, ask to escalate to a senior representative or the Business Head.
Escalate to Fenesta Management / Business Head
If the customer care team does not resolve your issue, escalate the complaint to the Business Head or senior management. Fenesta's website mentions 'Customer Complaint Reach the Business Head' as an escalation path.
Head Office Address
Fenesta Building Systems, 2nd floor, Plot no 82, Sector 32, Gurugram, Haryana 122001, India For written complaints or legal notices.
Send a detailed written complaint via email to response@fenesta.com, marked for the attention of the Business Head.
Include all previous correspondence and reference numbers.
If you have a service issue, request a site visit or inspection as mentioned in their blog.
External Escalation to Consumer Forum
If Fenesta fails to address your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
