Fenesta Aluminium Windows: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Fenesta Aluminium Windows.
Troubleshooting tips
If your Fenesta aluminium window is difficult to slide, check the bottom track for debris or dirt and clean it with a soft brush. Apply a silicone-based lubricant to the rollers and track to ensure smooth operation.
For condensation buildup on the glass, ensure the window is properly sealed. Check the weatherstripping for wear and replace it if necessary. Improve room ventilation to reduce humidity levels.
If you notice air or water leakage around the window, inspect the frame and seals for gaps. Use a high-quality silicone sealant to fill any cracks or gaps around the frame.
Frequently asked questions
How do I troubleshoot a Fenesta aluminium window that is difficult to open or close?
First, clean the tracks and rollers to remove any dirt or debris. If the issue persists, apply a silicone-based lubricant to the moving parts. If the problem continues, contact Fenesta support at 18001029880 or response@fenesta.com for further assistance.
What should I do if there is condensation between the glass panes of my Fenesta aluminium window?
Condensation between panes indicates a failed seal. This is a manufacturing defect and is covered under warranty. Please contact Fenesta at 18001029880 or response@fenesta.com to schedule a service visit. Typical turnaround time for service is 5-7 business days.
How can I prevent water leakage from my Fenesta aluminium window during heavy rain?
Check the weatherstripping and seals for any gaps or wear. Replace them if needed. Also, ensure the drainage holes in the frame are not blocked. If leakage persists, contact Fenesta support for a professional inspection.
How to escalate a complaint with Fenesta
If the first response isn’t good enough, here’s the path to a resolution.
Fenesta Building Systems is a leading Indian manufacturer of uPVC windows and doors. For customer support, complaints, or service issues, the company provides a toll-free helpline and email. Escalation can proceed from the customer care team to the business head, and if unresolved, to external consumer forums.
Contact Fenesta Customer Care
Reach out to Fenesta's official customer care for assistance with product queries, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care
1800 102 9880
Available for customer support and complaints.
7428691568
Fenesta Assistant available 24x7 for chat support.
Keep your invoice, order number, and details of the issue ready before contacting.
If the issue is not resolved, ask to escalate to a senior representative or the Business Head.
Escalate to Fenesta Management / Business Head
If the customer care team does not resolve your issue, escalate the complaint to the Business Head or senior management. Fenesta's website mentions 'Customer Complaint Reach the Business Head' as an escalation path.
Head Office Address
Fenesta Building Systems, 2nd floor, Plot no 82, Sector 32, Gurugram, Haryana 122001, India For written complaints or legal notices.
Send a detailed written complaint via email to response@fenesta.com, marked for the attention of the Business Head.
Include all previous correspondence and reference numbers.
If you have a service issue, request a site visit or inspection as mentioned in their blog.
External Escalation to Consumer Forum
If Fenesta fails to address your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
