Troubleshooting tips and frequently asked questions for Fenesta Aluminium Doors.
Troubleshooting tips
If your Fenesta aluminium door is sticking or difficult to open/close, check the hinges for loose screws and tighten them with a screwdriver. Also, ensure the door track is free of debris and lubricate the rollers with a silicone-based spray.
For a draft coming from under the door, inspect the weatherstripping. If it's worn or cracked, replace it with a new strip from a Fenesta service center or hardware store. This will improve energy efficiency and keep out dust and insects.
If the door lock feels stiff or the key won't turn, apply a graphite-based lubricant to the keyhole and the latch mechanism. Avoid oil-based lubricants as they can attract dust and cause more issues over time.
Frequently asked questions
How do I fix a Fenesta aluminium door that is sticking?
First, check the hinges for loose screws and tighten them. Then, clean the door track and apply a silicone-based lubricant to the rollers. If the issue persists, contact Fenesta support at 18001029880 for professional assistance.
What should I do if my Fenesta aluminium door has a draft?
Inspect the weatherstripping around the door. If it's worn or damaged, replace it with a new strip. You can purchase a replacement from a Fenesta service center or contact support at response@fenesta.com for guidance. This should resolve the draft and improve insulation.
How can I make my Fenesta door lock work smoothly?
Apply a graphite-based lubricant to the keyhole and latch mechanism. Avoid oil-based lubricants. If the lock remains stiff, it may need replacement. Contact Fenesta at 18001029880 for a technician visit.
How to escalate a complaint with Fenesta
If the first response isn’t good enough, here’s the path to a resolution.
Fenesta Building Systems is a leading Indian manufacturer of uPVC windows and doors. For customer support, complaints, or service issues, the company provides a toll-free helpline and email. Escalation can proceed from the customer care team to the business head, and if unresolved, to external consumer forums.
Contact Fenesta Customer Care
Reach out to Fenesta's official customer care for assistance with product queries, complaints, or service requests. Use the toll-free number or email provided on their website.
Toll-Free Customer Care
1800 102 9880
Available for customer support and complaints.
7428691568
Fenesta Assistant available 24x7 for chat support.
Keep your invoice, order number, and details of the issue ready before contacting.
If the issue is not resolved, ask to escalate to a senior representative or the Business Head.
Escalate to Fenesta Management / Business Head
If the customer care team does not resolve your issue, escalate the complaint to the Business Head or senior management. Fenesta's website mentions 'Customer Complaint Reach the Business Head' as an escalation path.
Head Office Address
Fenesta Building Systems, 2nd floor, Plot no 82, Sector 32, Gurugram, Haryana 122001, India For written complaints or legal notices.
Send a detailed written complaint via email to response@fenesta.com, marked for the attention of the Business Head.
Include all previous correspondence and reference numbers.
If you have a service issue, request a site visit or inspection as mentioned in their blog.
External Escalation to Consumer Forum
If Fenesta fails to address your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
