Eureka Forbes · India

Eureka Forbes customer care and complaint escalation, India

Eureka Forbes customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Eureka Forbes

If the first response isn’t good enough, here’s the path to a resolution.

Eureka Forbes is a major Indian home appliance brand. For unresolved complaints, follow this escalation path: start with customer care, then escalate to the grievance officer, and finally approach external consumer forums.

  1. Contact Eureka Forbes Customer Care

    Reach out to the primary customer care team via phone or email for initial resolution of your issue.

    Customer Care Helpline
    7039883333 Also listed as 7039 88 3333 for customer/WhatsApp support.
    Email
    customercare@eurekaforbes.com Official customer care email for queries and complaints.
    • Keep a record of your complaint reference number and all communication.
    • If the issue is not resolved, ask for escalation to a senior team.

  2. Escalate to Grievance Officer / CEO Escalation Desk

    If customer care fails to resolve the issue, escalate to the Grievance Officer or the CEO escalation desk.

    Grievance Officer Helpline
    18602661177 Toll-free number for grievance escalation.
    Grievance Officer Email
    grievanceofficer@eurekaforbes.com
    CEO Escalation Desk Email
    CSD@eurekaforbes.co.in CEO escalation desk email for faster resolution.
    • Submit the grievance form on the official website if available.
    • Mention your previous complaint details and reference numbers.
    • The grievance officer is mentioned as Ms. Anu Kotian in some sources.
    We can draft this escalation for you →

  3. External Escalation via Consumer Protection Routes

    If the company does not resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing complaints.
    • Before approaching external forums, ensure you have exhausted internal escalation.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For higher value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and all communication with the company.
  • Clearly state your complaint, desired resolution, and a deadline in your communications.
  • Use written communication (email) for formal complaints and follow up with phone calls.
  • If you escalate, mention that you have already contacted customer care and provide reference numbers.
  • Be polite but firm; document every interaction including dates and names of representatives.
  • If the company does not respond within a reasonable time (e.g., 30 days), proceed to external consumer forums.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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