Epson, India

Epson Customer Support - Information for India

Customer Support Website https://www.epson.co.in

Customer Support Toll-Free 1800 123 001 600

Customer Support Email [email protected]

Product Categories

Business Inkjet Printers Business Projector Dot Matrix Printer EcoTank Printers High Brightness Projector Home Theater Projector Ink & Toner Label Printer Large Format Printers Microdevices Point of Sale Robots Scanner

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

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Warranty Vault Keep your product and warranty information organized and easily accessible.

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Log a Complaint Raise a complaint or service request and manage it through Simply C2.

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Problems with information on this page?
Email: [email protected]
WhatsApp: +91 11 3567 1082

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How to Escalate a Complaint with Epson

If the first response isn't good enough, here's the path to a resolution.

Epson India provides customer support through a toll-free service line, sales missed-call service, and online self-support. For unresolved issues, escalate through their service escalation page, then to the National Consumer Helpline or Consumer Commission under the Consumer Protection Act, 2019.

Contact Epson India Customer Care

Reach out to Epson India's primary support channel for service or sales inquiries. Use the toll-free number for service support or the missed-call number for sales callbacks.

Service Support Toll-Free: 1800 425 0011 (For service support, call this number.)

Sales Missed Call: 9999322000 (Give a missed call to receive a callback for sales enquiries.)

📌 Have your product model, serial number, and warranty status ready before calling.

📌 You can also use the online self-support portal on Epson's website for troubleshooting and service requests.

Escalate to Epson India Service Escalation

If the issue is not resolved by customer care, use Epson's dedicated service escalation page to raise a formal complaint for further action.

Service Escalation Page: https://www.epson.co.in/service-escalation (Use this page to escalate unresolved service issues.)

📌 Provide all previous complaint details, including reference numbers and dates.

📌 Clearly state the issue and the resolution you expect.

External Escalation via Consumer Protection Routes

If Epson fails to resolve your complaint, escalate to India's consumer protection mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Call for guidance and to register a complaint.)

Consumer Helpline Website: https://consumerhelpline.gov.in (File a complaint online through the portal.)

📌 Before approaching the consumer forum, send a formal notice to Epson India giving them a final opportunity to resolve the issue.

📌 You can file a complaint with the District Consumer Disputes Redressal Commission if the claim value is up to ₹50 lakh.

📌 Keep all documents, bills, warranty cards, and correspondence as evidence.

Tips for a stronger escalation

Always keep a record of your complaint reference numbers and the names of support representatives.
Clearly document the timeline of your issue and all interactions with the company.
Use written communication (email or complaint forms) whenever possible for a paper trail.
Be polite but firm; escalate only after giving the company a reasonable chance to resolve.
If you are not satisfied with the response, consider approaching the National Consumer Helpline or a consumer commission.
Check if your product is under warranty and understand the warranty terms before claiming service.

Track this escalation in the Simply C2 app instead of chasing emails