Elica · India

Elica customer care and complaint escalation, India

Elica customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Elica

If the first response isn’t good enough, here’s the path to a resolution.

Elica India offers kitchen chimneys and hobs. For complaints, start with their toll-free helpline or email, then escalate to the service manager, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.

  1. Contact Elica Customer Care

    Reach out via toll-free number, WhatsApp, or email for initial support and complaint registration.

    Toll-free Helpline
    1800 233 0007 Available 9:00 AM - 7:00 PM, all days
    Alternate Number
    9243007666 For contact support
    WhatsApp
    +91 9175172074 Available 24x7
    Email (Customer Care)
    customercare@elica.in For customer care inquiries
    Email (Sales)
    sales@elica.in For sales-related inquiries
    Feedback/Complaint Form
    https://www.elicaindia.com/service-feedback.aspx Online form for complaints
    • Keep your invoice, product serial number, and complaint details ready before calling.
    • If the issue is not resolved, ask for a complaint reference number.

  2. Escalate to Service Manager / Grievance Officer

    If customer care does not resolve the issue, escalate to the service manager via email or the escalation matrix.

    Email (Service Manager)
    service@elica.in For dissatisfaction escalations
    Ethics Email
    ethics@elica.in For ethical concerns or unresolved issues
    • Mention your previous complaint reference number and all communication details.
    • The escalation matrix on Elica's website suggests contacting the service manager for dissatisfaction.

  3. External Consumer Grievance Redressal

    If Elica fails to resolve the issue, approach the National Consumer Helpline or file a complaint with the Consumer Commission under CPA 2019.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints
    NCH Website
    https://consumerhelpline.gov.in Online complaint registration
    • Before approaching external forums, ensure you have a written record of your complaint and Elica's response.
    • You can file a case with the District Consumer Disputes Redressal Commission if the claim value is up to ₹50 lakh.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and all communication with the company.
  • Clearly state your complaint and desired resolution (repair, replacement, or refund) when contacting customer care.
  • If the issue is not resolved at the first level, escalate in writing and mention that you will approach consumer forums if needed.
  • Use the official feedback form on Elica's website to create a formal trail.
  • Contact the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
  • Be polite but firm; provide all relevant details to speed up resolution.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

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