Electrolux · India

Electrolux customer care and complaint escalation, India

Electrolux customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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How to escalate a complaint with Electrolux

If the first response isn’t good enough, here’s the path to a resolution.

Electrolux India provides customer support through its toll-free number, email, and online service registration. For unresolved issues, escalate to the service head via email, and if needed, approach the National Consumer Helpline or Consumer Commission.

  1. Contact Electrolux Customer Care

    Reach out to Electrolux India's primary customer support for service requests, complaints, or product issues. Have your service ticket or order details ready.

    Toll-Free Number
    1800 202 1800 Monday to Saturday, 10:00 AM to 8:00 PM
    WhatsApp/Alternate Number
    89767 16124 For contact or WhatsApp support
    Service Escalation Email
    servicehead@electrolux.com For escalations with reference to service ticket
    Online Service Registration
    https://www.electrolux.in/support/service-order-registration-page/ Book installation or service online
    • Keep your service ticket number, invoice, and product details handy when contacting support.
    • If the issue is not resolved, ask for a reference number for future escalation.

  2. Escalate to Grievance Officer / Service Head

    If the customer care team does not resolve your issue, escalate to the service head via email with full details of your complaint and previous interactions.

    Service Head Email
    servicehead@electrolux.com For escalations with reference to service ticket
    • Clearly state the issue, your service ticket number, and the resolution you expect.
    • Allow a reasonable time (e.g., 48 hours) for a response before moving to external escalation.

  3. External Escalation via Consumer Protection Route

    If Electrolux fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in File complaint online
    • Before approaching the Consumer Commission, ensure you have exhausted the company's internal grievance process.
    • For complaints involving service issues, you may also consider sector-specific regulators if applicable (e.g., BIS for product standards).

Tips for a stronger escalation

  • Always keep a record of all communications, including call logs, emails, and service ticket numbers.
  • Clearly state your desired resolution (repair, replacement, refund) when escalating.
  • Use written communication (email) for escalations to have a paper trail.
  • If the company does not respond within a reasonable time, escalate to the National Consumer Helpline.
  • Check if your product is under warranty and understand the warranty terms before filing a complaint.
  • For unresolved issues, consider filing a complaint with the Consumer Commission under CPA 2019.

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