CEAT · India

CEAT customer care and complaint escalation, India

CEAT customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from CEAT?

We’ll draft your escalation to the grievance officer at CEAT. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with CEAT

If the first response isn’t good enough, here’s the path to a resolution.

CEAT Limited is an Indian tyre manufacturer. For customer support and complaints, CEAT provides a toll-free helpline and email. Escalation can be made to the Nodal Officer for investor-related queries, but for general consumer grievances, the company's customer care is the first point of contact. If unresolved, escalate to the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

  1. Contact CEAT Customer Care

    Reach out to CEAT's official customer support via their toll-free number or email for assistance with tyre-related queries, complaints, or warranty issues.

    Toll-Free Helpline
    1800-22-1213 Available Mon-Sun, 9am-9pm (as per indiacustomercare.com). Also mentioned as 1800 267 1213 on CEAT's official X (Twitter) replies.
    Email
    customercare@ceat.com For complaints, returns, refunds, and shipping-related issues. Include complaint details as per CEAT's policy.
    • Keep your tyre details (size, pattern, purchase invoice) and complaint number ready when contacting.
    • If you have a complaint number, quote it for faster resolution.

  2. Escalate to CEAT's Nodal Officer / Grievance Redressal

    If the customer care team does not resolve your issue satisfactorily, escalate to CEAT's Nodal Officer. The provided contact is for investor-related queries, but it may serve as a formal escalation point.

    Nodal Officer Email
    investors@ceat.com Listed on CEAT's investor contact page for shareholders and investor queries. Use for formal escalation if your issue is not resolved by customer care.
    Nodal Officer Phone
    +91 22 2493 0621 Telephone number for CEAT Limited's nodal officer as per investor contact page.
    • If your issue is not investor-related, clearly state that you are escalating a consumer complaint and reference your earlier complaint number.
    • If the nodal officer contact is not appropriate for your issue, ask customer care for the grievance redressal officer's contact details.
    We can draft this escalation for you →

  3. External Escalation via Consumer Protection Routes

    If CEAT fails to address your complaint, escalate to India's consumer grievance mechanisms: the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • Before approaching the Consumer Commission, ensure you have a written complaint and proof of prior attempts with CEAT.
    • For tyre-related safety issues, you may also contact the Bureau of Indian Standards (BIS) if the product is covered under a quality standard.

Tips for a stronger escalation

  • Always keep a record of your complaint number, dates, and names of representatives you speak with.
  • Put your complaint in writing (email) even if you initially call, to create a paper trail.
  • Be specific about the issue, including product details, purchase date, and the resolution you expect.
  • If the issue is not resolved within a reasonable time (e.g., 30 days), escalate to the next level.
  • When contacting the National Consumer Helpline, have all relevant documents ready to upload.
  • Consider filing a complaint on the Consumer Commission's e-Daakhil portal for online filing.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.