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Byd, India

Byd Customer Support - Information for India

Customer Support Website https://www.bydautoindia.com
Customer Support Toll-Free 1800 419 1055
Customer Support Email customercare@byd.com
WhatsApp Support

Product Categories

BYD ATTO 3 BYD eMAX 7 BYD SEAL BYD SEALION 7 Electric Cars

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How to Escalate a Complaint with Byd

If the first response isn't good enough, here's the path to a resolution.

BYD is a Chinese electric vehicle manufacturer operating in India through BYD India Private Limited. For customer support in India, the primary contact is the official BYD India website's contact page, which provides a form for enquiries. However, specific phone numbers or email addresses for India are not listed in the provided snippets. Escalation can follow the company's global customer service channels, but for India-specific issues, the general consumer protection route is recommended.

1

Contact BYD India Customer Support

Reach out to BYD India through their official contact page. Since no direct phone or email is provided for India, use the online enquiry form or visit a local dealership.

Contact Us Page: https://www.byd.com/in/contact-us (Official BYD India contact page with an enquiry form.)
📌 If you have a specific issue, provide your vehicle identification number (VIN) and purchase details.
📌 Keep records of all communications, including dates and names of representatives.
2

Escalate to BYD Grievance Officer or Regional Office

If the initial contact does not resolve your issue, escalate to BYD's regional or global customer service. For India, you may need to use the global contact numbers or email addresses listed on other regional sites, but note that these may not be India-specific.

Global Customer Service (International): 00800 10203000 (International toll-free number (may not be accessible from India).)
Email (Middle East & Africa): bydautoservice.mea@byd.com (Regional email for Middle East & Africa; may not be for India.)
Email (Privacy Queries): privacy.mea@byd.com (For privacy-related complaints; may not be for general service.)
📌 Check if BYD India has a dedicated grievance officer by contacting the head office or checking the website.
📌 If using global contacts, mention that you are a customer in India and request escalation to the appropriate team.
3

Approach National Consumer Helpline or Consumer Commission

If BYD does not resolve your complaint, file a complaint with India's National Consumer Helpline (NCH) or the appropriate Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints in India.)
NCH Website: https://consumerhelpline.gov.in (Official website for online complaint registration.)
📌 Before approaching the consumer commission, ensure you have a written complaint and proof of prior attempts to resolve the issue.
📌 For complaints exceeding ₹50 lakh, approach the State or National Commission as per jurisdiction.

Tips for a stronger escalation

  • Always keep a paper trail: save emails, chat transcripts, and notes of phone calls.
  • Clearly state your desired resolution (repair, replacement, refund) when filing a complaint.
  • Escalate in writing, referencing previous complaint numbers and dates.
  • If the issue involves safety or regulatory compliance, consider reporting to the relevant sector regulator (e.g., Ministry of Road Transport & Highways for vehicle safety).
  • Use the National Consumer Helpline (1915) for guidance before filing a formal consumer case.
  • Be persistent but polite; escalate to higher authorities only after giving the company a reasonable chance to respond.
Track this escalation in the Simply C2 app instead of chasing emails