Bajaj scooter · India

Bajaj scooter customer care and complaint escalation, India

Bajaj scooter customer care

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How to escalate a complaint with Bajaj scooter

If the first response isn’t good enough, here’s the path to a resolution.

Bajaj scooters (including the Chetak electric scooter) are manufactured by Bajaj Auto Ltd. For service, warranty, or product complaints, start with Bajaj Auto's customer care. If the issue involves financing from Bajaj Finance, use their separate grievance process. For unresolved issues, escalate to the Principal Nodal Officer and then to the National Consumer Helpline or Consumer Commission.

  1. Contact Bajaj Auto Customer Care

    Reach out to Bajaj Auto's official customer support for scooter-related issues, including service, parts, and warranty.

    Customer Care Phone
    +91 7219821111 Bajaj Auto customer care number from official website.
    Customer Care Email
    customerservice@bajajauto.co.in Official email for Bajaj Auto customer service.
    • Have your scooter's VIN, registration number, and purchase details ready.
    • If your scooter is a Chetak electric model, you may also contact Chetak support at 7709084000 or customersupport@chetak.com.

  2. Escalate to Grievance / Nodal Officer

    If the initial response is unsatisfactory, escalate to Bajaj Auto's grievance redressal or, if financing is involved, to Bajaj Finance's Principal Nodal Officer.

    Bajaj Finance Nodal Officer Email
    bflnodalofficer@bflaf.com For complaints related to Bajaj Finance (e.g., loans for scooter).
    Bajaj Finance Nodal Officer Phone
    020 6610 7074 Nodal officer contact from Bajaj Finance citizens charter.
    Bajaj Finance Grievance Redressal Email
    grievanceredressalteam@bajajfinserv.in For escalation within Bajaj Finance.
    • If your complaint is purely about the scooter (not finance), ask Bajaj Auto customer care for their escalation matrix or grievance officer details.
    • For Bajaj Finance issues, mention your complaint reference number and request escalation to the Principal Nodal Officer if unresolved.
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  3. External / Regulatory Escalation

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration portal.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For higher-value disputes, approach the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
    • If the issue involves a financing company, you may also approach the RBI Ombudsman.

Tips for a stronger escalation

  • Keep a record of all communication, including dates, names, and reference numbers.
  • Clearly state your complaint and desired resolution (repair, replacement, refund) in writing.
  • Escalate in writing after giving the company a reasonable time (e.g., 7-10 days) to respond.
  • Use official channels and verify contact details from the company's website.
  • If you financed your scooter, note that Bajaj Finance has a separate grievance process; mention your loan account number.
  • For social media complaints, tweet or DM the official handle with your details, but always follow up via official email.

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