If the first response isn’t good enough, here’s the path to a resolution.
Alfaa UV is an Indian manufacturer of UV water purification systems, based in Mumbai, with pan-India sales and service. For customer support, service requests, and grievances, the company provides contact forms, email addresses, and phone numbers. Escalation can proceed from general customer care to a designated grievance officer, and finally to external consumer protection channels.
Primary Customer Care & Service Requests
Reach out to Alfaa UV's customer care for product queries, service requests, spare parts, and AMC. Use the contact form on their website or the provided phone/email for sales and service.
Sales/General Contact
+91-86579 23938
Provided on the official website for general inquiries.
If the company fails to resolve your complaint, escalate to India's consumer protection mechanisms: National Consumer Helpline, Consumer Commission under CPA 2019, or sector regulators.
File a complaint online or call 1915 for guidance.
For unresolved issues, approach the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
If the product falls under a specific sector (e.g., water purifier may involve BIS standards), you can also approach the Bureau of Indian Standards (BIS) for quality-related issues.
Tips for a stronger escalation
Keep records of all communications, including emails, call logs, and receipts.
Clearly state your complaint and desired resolution when contacting customer care.
Escalate in writing to the grievance officer if the initial response is unsatisfactory.
Use the National Consumer Helpline (1915) for free mediation and advice.
If approaching a consumer commission, ensure you have a written notice to the company and proof of delivery.
Check if your product is covered under warranty or AMC before seeking paid service.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
